I've been looking for issue/problem/request tracking software, and have send RT (request tracker) (http://bestpractical.com) recommended in many places.
Well spotted. :)
I've had a go at installing it but I must say it is _the_ most difficult program I have had to install from source in over 10 years. It seems extraordinarily sensitive to versions in all it's bits (perl, perl modules, mysql, apache modules), and even if I do get it running I suspect it's going to be hell to maintain/fix.
Yes, it does need about 5384384343 perl modules. It does come with a script to find all its dependencies and install them for you using CPAN. I had no trouble doing it this way.
To my question ... is it worth it? Is it really so much better than other request/issue/problem trackers? e.g. scarab.tigris.org for instance? Does anyone have any other suggestions?
IMHO, it is worth it - specially for version 3. It's a huge improvement over version 2. It does take a little bit of reading to get used to it's permissions system but once you get the hang of it you'll love it.
HTH and regards, Gonzalo
-- SLUG - Sydney Linux User's Group - http://slug.org.au/ More Info: http://lists.slug.org.au/listinfo/slug
