>>>>> "Jeff" == Jeff Waugh <[EMAIL PROTECTED]> writes:
Jeff> <quote who="Gonzalo Servat"> >> On 7/07/2003 10:10 PM +1000, Jeff Waugh wrote: >> >> >(In answer to Simon's question - there is no competitive >> alternative, >much to my chagrin.) >> >> I've heard good things about Cerberus Helpdesk >> [http://www.cerberusweb.com]. Not too expensive either. Jeff> Yeah, sorry: s/alternative/alternative in the Free World/ I've used gnats, jitterbug and req. Gnats is more of a problem report handler; jitterbug and req (which is unfortunately no longer maintained) more of a trouble ticket handler. http://www.generalconcepts.com/resources/tracking/ has a summary of lots of trouble ticket systems. Peter C -- SLUG - Sydney Linux User's Group - http://slug.org.au/ More Info: http://lists.slug.org.au/listinfo/slug
