I was thinking the same thing, I'm willing to bet those grounding the cat5
are trying to ground both ends which will cause more problems than no
grounding at all. Cat5 should never be grounded at the equipment end, i.e.
it should be grounded near the power shot end. Basic telco hint there.I also
work for a cell phone company and have worked with a lot of cat5 and bug
wire. You ground at the opposite end of equipment and leave the equipment
cut and not connected to anything, this is to keep unwanted static and
anything else off the equipment and also does not create a ground loop (in
this case would act like an antenna). By the way I'm talking about the extra
wire that shielded cable has. If your not useing shielded cable you may want
to start. For those using T1's if your telco company did'nt do it this way I
would call them back and have them do it right.
Joe
RiverNet
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Ray
Sent: Saturday, June 14, 2003 10:57 AM
To: [EMAIL PROTECTED]
Subject: Re: [smartBridges] We've just about had it
I'm just guessing here but my "gut" (and it's getting pretty big) tells me
these problems may be related to proper grounding.
Maybe SB could put a grounding lug on the bottom of the outdoor units...
Ray
----- Original Message -----
From: <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Sent: Saturday, June 14, 2003 5:01 AM
Subject: Re: [smartBridges] We've just about had it
> You may have something there Joe. I don't use DHCP here either (static
> private on the airBridge and static public on the client) and we don't
have
> too many problems like those guys.
>
> I had 3 units die from the "ethernet thing", but thats about it with over
50
> units in use. One or two customers have to do the unplug and replug back
in,
> but that's not a show stopper and the customer is willing to continue
> waiting for the firmware fix.
>
> Michael
>
>
>
> ----- Original Message -----
> From: "Joe Laura" <[EMAIL PROTECTED]>
> To: <[EMAIL PROTECTED]>
> Sent: Saturday, June 14, 2003 2:00 AM
> Subject: Re: [smartBridges] We've just about had it
>
>
> > Im starting to wonder why there are so many problems with S/B's. I
bought
> > some indoor gear day one. They had the chip problem as we all know. I
> > returned those and started using the indoor units outside in plastic
boxes
> > with pigtails. I have about 10 of them like that. When the outdoor
became
> > available I started using those. I now have 3 pops with close to 30
> clients.
> > I have had 1 bad power shot, 1 dead indoor A/P from lightning and 1 bad
> APPO
> > which I think my tech might have tightened the N connector to tight.
Other
> > than that no problems. My clients never have to reset ever. I check my
> MRTG
> > graphs daily and they never skip a beat. I am using 2 statics IP's for
> each
> > client. So I am not using DHCP or subnetting. Im just wondering if DHCP
or
> > subnetting is where the bugs lie??
> > Superior Wireless
> > New Orleans,La.
> > www.superior1.com
> > ----- Original Message -----
> > From: "Stuart Pierce" <[EMAIL PROTECTED]>
> > To: <[EMAIL PROTECTED]>
> > Sent: Friday, June 13, 2003 11:32 PM
> > Subject: RE: [smartBridges] We've just about had it
> >
> >
> > > They do respond and not in a sales position. We have had bad units, we
> > send them back. Otherwise, they are another tool in the toolbox, and the
> > seem to work well for the price. Use something else if you don't like
> them,
> > we do.
> > >
> > > ---------- Original Message ----------------------------------
> > > From: "David Blood" <[EMAIL PROTECTED]>
> > > Reply-To: [EMAIL PROTECTED]
> > > Date: Fri, 13 Jun 2003 21:37:23 -0600
> > >
> > > >I have to agree that rereliabilty is important on the other hand I
> think
> > > >they have earned every bit of the "manufacture of the year" I don't
> knwo
> > of
> > > >any other manufacture that listens and delivers as well as
> Smartbridges.
> > > >They have some bugs but as you can see from this list they dedicated
to
> > > >finding and quickly resolving them.
> > > >As for phone support Smartbridges does have a hotline for
emergencies.
> > They
> > > >took my call at 4:00 am their time. You can't get much better than
> that.
> > I
> > > >know lots of companies that only have 8-5 support and no great forum
> like
> > > >this.
> > > >
> > > >Kind Regards,
> > > >
> > > >David
> > > >
> > > >
> > > >
> > > >
> > > >-----Original Message-----
> > > >From: [EMAIL PROTECTED]
> > > >[mailto:[EMAIL PROTECTED] Behalf Of Sam
> > > >Sent: Friday, June 13, 2003 9:36 PM
> > > >To: [EMAIL PROTECTED]
> > > >Subject: RE: [smartBridges] We've just about had it
> > > >
> > > >
> > > >On Fri, 13 Jun 2003, Shawn Mitchell wrote:
> > > >> I keep saying it... STOP the new features, and START getting us
some
> > > >stable
> > > >> stuff. I could care less if it can jump over the moon and cook me
> > > >> breakfast, lunch, and dinner... if I have to
> > > >> reset/replace/re-config/touch/look/whatever to the unit more than
> once
> > > >every
> > > >> few months... the TCO AND LOSS OF CUSTOMERS get's to be too
high...
> > > >
> > > >
> > > >I have to second Shawn's comments. When I first started using SB
> > equipment
> > > >I was thoroughly amazed and impressed with how well it worked. Since
> that
> > > >time (last October) I have seen the quality slowly degrade to where I
> am
> > > >afraid to deploy anything from SB. And when I do, I put it up, cross
my
> > > >fingers, knock on wood, and pray it doesn't fail.
> > > >
> > > >Please. Heed Shawn's request. Get back to the basics, stop trying to
> be
> > > >all things to everyone and trying to add in each new feature that is
> > > >requested, and make your product the tremendous success that it was
in
> > the
> > > >beginning. It's admirable that you want to do what your customers
want
> > > >with regards to new features, but not at the expense of reliability
and
> > > >performance....
> > > >
> > > >...and our customers.
> > > >
> > > >Sam
> > > >
> > > >
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