Thanks - I will try that. I am going to fill out the other three right now. The one I did already I didn't put an invoice number and it wouldn't let me submit it without all fields filled in. I guess I can put all zeroes on everything.
Thanks for your help, Gloria ----- Original Message ----- From: "Blazen Wireless" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Sunday, August 24, 2003 4:31 PM Subject: Re: [smartBridges] APPO problems > Gloria all I did was fill in the basics I didn't put mac address but put all > zeros instead just fill out the important stuff like name and mailing > address. I did this with several bad ABO units a while back and that was all > they requested.. > ----- Original Message ----- > From: "Gloria Vester" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Sunday, August 24, 2003 2:27 PM > Subject: Re: [smartBridges] APPO problems > > > I will have to remember to send a camera up the water tower with my tech the > next time he goes up to reset one (or more) of them, which will probably be > in the next 12 - 24 hours. The only one we have that is different is the > only one working and it is on the water tower. I don't have any spares - > the only one I have that is not installed is the one I pulled down Thursday > night that was locking up. > > I am appreciative of the support smartBridges seems to be giving me - and > allowing me to RMA directly to them, but I haven't had time today to fill > out four RMA forms with all the questions about what testing I have or > haven't done, the invoice number (which I have to go back through paperwork > to find), etc., etc. Why can't they just send us advance replacements for > the bad ones then we can do the paperwork after we take the bad ones out of > service? > > Sorry, I really don't like to bitch and complain, it is a waste of energy. > But I am fighting a battle here and seem to be losing.......... > > Thanks to all for your help and support, > Gloria > > ----- Original Message ----- > From: "Blazen Wireless" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Sunday, August 24, 2003 4:19 PM > Subject: Re: [smartBridges] APPO problems > > > > Can you send a picture of what the BIG LED VS the SMALL LED looks like I > > will have to look at mine now to see what's up. I bet you there was no two > > different lines but instead two different facilities all together making > > these units for them and one facility screwed the pooch trying to be cheap > > and make more money by using a lower grade chip. > > > > > > ----- Original Message ----- > > From: "Gloria Vester" <[EMAIL PROTECTED]> > > To: <[EMAIL PROTECTED]> > > Cc: <[EMAIL PROTECTED]> > > Sent: Sunday, August 24, 2003 1:56 PM > > Subject: Re: [smartBridges] APPO problems > > > > > > Well, I have no doubt now, in my mind at least, that the problem is the > > smartBridges equipment now. Just got back from the water tower to reset > the > > one that was down, the one we replaced Thursday night with a new unit. We > > had to repower it 8 times before it would come back up. The power would > > come on, the Ethernet LED would come on solid, but the TXRX LED would not > > come on at all. After 8 times of resetting the power it finally came back > > up. Another reason I am sure now that it is the airPoints - I just > realized > > that I have one unit, out of five, that has not locked up (yet). And my > > techs told me that it physically looks different from the other ones - > they > > said the LEDs are a little bigger and brighter - could this mean that it > was > > from a different manufacturing lot than the other ones? Sounds like it to > > me. I am not bashing smartBridges, but I do think I got some bad units. > I > > am going to RMA all but the one that hasn't locked up and hope the > > replacements come in before I lose the few customers I have. In the mean > > time we will be climbing the water tower at least once a day to reset them > > until the replacements get here. > > > > Gloria > > > > ----- Original Message ----- > > From: "The Wirefree Network" <[EMAIL PROTECTED]> > > To: <[EMAIL PROTECTED]> > > Sent: Sunday, August 24, 2003 3:33 PM > > Subject: RE: [smartBridges] SH!T is hitting the FAN!! > > > > > > That is definitely one to throw into my bag-o-knowledge! Thanks. > > > > Ya...that aint the issue here though. Some of these units are indoors, > > some are in NEMA enclosures, some are outdoors. > > > > I have such a wide range of everything, and have tried EVERYTHING, that > > I am left with only one conclusion. > > > > Bad sB stuff. > > > > I will be replacing it all this week. Will keep you posted. > > > > Sully > > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] On Behalf Of Joe > > Sent: Sunday, August 24, 2003 1:27 PM > > To: [EMAIL PROTECTED] > > Subject: RE: [smartBridges] SH!T is hitting the FAN!! > > > > I had a similar problem, ended up I did a shitty job os sealing the > > connector(beer was involved)but it was like clock work the sun would > > come up > > APPO would go down for about an hour untill the moisture was dried out > > by > > the sun. Don't sound like your problem though, but hopes this helps > > some. > > Joe > > RiverNet > > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] Behalf Of [EMAIL PROTECTED] > > Sent: Sunday, August 24, 2003 1:03 PM > > To: [EMAIL PROTECTED] > > Cc: [EMAIL PROTECTED]; [EMAIL PROTECTED] > > Subject: Re: [smartBridges] SH!T is hitting the FAN!! > > > > > > Are you sure you don't have an interference problem? We had an ABO that > > would lose association once or twice per day, even with the new > > firmware. > > I went out there, replaced and re-aimed the antenna, replaced the > > LMR-400 > > jumper, and it was been solid ever since then. > > > > On Sun, 24 Aug 2003, The Wirefree Network wrote: > > > > > Damn it! This is getting ridiculous. I know that sB has been very > > > responsive.and has also sent me directly a bunch of new units (which > > > should be here Monday or Tuesday), but DAMN IT! > > > > > > At approximately 9:45 am my head-end unit went down taking everyone > > with > > > it. I received a page, and was able to do a manual power reset on it > > > within a few minutes (it was not responding to anything on the > > Ethernet > > > or Wireless side). This brought it back online and all the clients as > > > well (except a couple of troubled airBridge units with crappy chips in > > > them). Then 5 minutes later, four client airBridge units lost > > > association never to regain it. I had to call the clients and have > > them > > > do a manual power reset to get them back online. > > > > > > OF SPECIAL NOTE: My new airPoint (indoor) which I am using at a > > client's > > > house in CB mode has also lost association. I used the aPi because I > > > thought it had not been affected by the "crappy chip syndrome". > > But.it > > > is down. It went down within minutes of the others. > > > > > > Okay.I will try to make this short.I have been going back and forth > > with > > > this for 50 minutes now. The head-end keeps going down every few > > > minutes. At first the clients will start dropping off the associated > > > list then it just craps out all together. I have now unplugged it for > > > 10 minutes hoping that when I plug it back in, it will stay up. I am > > > sure all my clients are BITCHING at me right now!!!!!!!! > > > > > > The client units are dropping like flies. I have 18 airBridge units > > > deployed from the June batch. Of them, 12 have lost association in > > the > > > past 1 hour. I guess the other 6 must have received the good chips on > > > the other production line (no joke). > > > > > > Oh.I guess I should tell you this. It is a SCORCHER here in Monterey. > > > Not!!!! > > > 74�F > > > Fair Feels Like 74�F > > > UV Index: 4 Low > > > Dew Point: 59�F > > > Humidity: 59% > > > Visibility: Unlimited > > > Pressure: 29.98 inches and steady > > > Wind: From the East Southeast at 6 mph > > > > > > >From 0945 to 1045 every day is a scary time for me. It is not the > > > hottest part of the day, but it is the time when all my units become > > > FLAKY! It was around 63 last night and when the morning sun hits > > these > > > units all of a sudden.and the temperature starts rising quickly.then > > the > > > units lose association. It is not that they are HOT.cause they are > > not. > > > It is the temperature change that does it. I just jumped up on the > > roof > > > and felt my head-end..it is just warm. > > > > > > If the units I receive on Monday-Tuesday don't fix this problem.I am > > > done. Truly done with sB. No self-respecting business man many would > > > put loyalty to a supplier over the existence of his own company. If > > > they do.they are sure to die. > > > > > > PLEASE DON'T ANYONE EVEN TRY TO TELL ME HOW TO TROUBLESHOOT THIS > > > PROBLEM. IT IS NOT MY PROBLEM!!!! > > > > > > Sully > > > > > > p.s. The 10 minute "cooling down period" has allowed everyone to > > > reassociate and stay online for 5 minutes now. Except the "crappy > > chip" > > > airBridge units and the newly installed airPoint indoor. > > > > > > > The PART-15.ORG smartBridges Discussion List > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > smartBridges <yournickname> > > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > > smartBridges) > > Archives: http://archives.part-15.org > > > > The PART-15.ORG smartBridges Discussion List > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > smartBridges <yournickname> > > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > > smartBridges) > > Archives: http://archives.part-15.org > > > > The PART-15.ORG smartBridges Discussion List > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > smartBridges <yournickname> > > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > > smartBridges) > > Archives: http://archives.part-15.org > > > > > > > > The PART-15.ORG smartBridges Discussion List > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > > smartBridges <yournickname> > > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > > smartBridges) > > Archives: http://archives.part-15.org > > > > > > The PART-15.ORG smartBridges Discussion List > > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > smartBridges <yournickname> > > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > smartBridges) > > Archives: http://archives.part-15.org > > > > > > > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe > smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe > smartBridges) > Archives: http://archives.part-15.org > > > The PART-15.ORG smartBridges Discussion List > To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> > To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) > Archives: http://archives.part-15.org > > The PART-15.ORG smartBridges Discussion List To Join: mailto:[EMAIL PROTECTED] (in the body type subscribe smartBridges <yournickname> To Remove: mailto:[EMAIL PROTECTED] (in the body type unsubscribe smartBridges) Archives: http://archives.part-15.org
