Re: [smartBridges] Beta Firmware Testing

[John Banes]

Dear Smartbridges,   After contacting you to RMA a malfunctioning AirPoint Pro, you insisted that it had to be returned to where we bought it. Just this afternoon we received a call from them saying "What do you want us to do with this Airpoint Pro? They don't make them anymore!". That's why we wanted to return it to you directly in the first place. We have been without the radio for over 3 weeks now and were expecting a replacement to show up at any time. Now it looks like nothing will ever show up.   We also received 3 NEW Smartbridges on Friday. We decided to plug them in and let them run over the weekend to burn them in. They seemed to work OK so I just installed one of them this afternoon. One half hour after I left the customer it quit working. Seems it lost association. I had to drive back out to power cycle it. The customer is not happy. We are not happy.   Now you tell us the last "for sure fix" didn't really fix anything after all.   John ----- Original Message ----- From: sB Tech Support To: [EMAIL PROTECTED] Sent: Thursday, September 18, 2003 8:02 AM Subject: [smartBridges] Beta Firmware Testing Dear Friends,   We have released beta firmware that would resolve occasional disassociation after long period of operation which requires either power cycle or software reset the unit in order to re-associate. Internally, we have added watch-dog feature to monitor the association.   If you have any airPointPro in Client Bridge/Repeater mode or airBridge that exhibit the problem, we would like you to write to us offline to [EMAIL PROTECTED] so that we can send you the firmware and the instruction to test in the field.   Thanks and regards,   Alex sB Tech Support [EMAIL PROTECTED]