Without problems, we
would all be out of jobs. J
-----Original
Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On
Behalf Of Sevak Avakians
Sent: Friday, September 19, 2003 8:27
AM
To: [EMAIL PROTECTED]
Subject: Re: [smartBridges] Beta Firmware
Testing
John,
I can
attest to the fact that the last fix DID solve many problems people were
having. SB is now working on getting rid of smaller bugs.
If you
know anything about RF and about computers you will understand that things go
wrong and need to be fixed. My experience with SB has been the best
compared to other manufacturers. These guys listen to our inputs and
respond as quickly as humanly possible.
If you want to be in a business
where there are no problems...then combining RF and computers in this fashion
is definetly not it.
On Thu, 2003-09-18 at 19:34, John
Banes wrote:
Dear
Smartbridges,
After contacting you to RMA a malfunctioning
AirPoint Pro, you insisted that it had to be returned to where we bought it.
Just this afternoon we received a call from them saying "What do you want us
to do with this Airpoint Pro? They don't make them anymore!". That's why we
wanted to return it to you directly in the first place. We have been without
the radio for over 3 weeks now and were expecting a replacement to show up at
any time. Now it looks like nothing will ever show up.
We also
received 3 NEW Smartbridges on Friday. We decided to plug them in and let
them run over the weekend to burn them in. They seemed to work OK so I just
installed one of them this afternoon. One half hour after I left the customer
it quit working. Seems it lost association. I had to drive back out to power
cycle it. The customer is not happy. We are not happy.
Now you
tell us the last "for sure fix" didn't really fix anything after
all.
John
----- Original
Message -----
From:
sB Tech
Support
To: [EMAIL PROTECTED]
Sent: Thursday, September 18, 2003 8:02
AM
Subject: [smartBridges]
Beta Firmware Testing
Dear
Friends,
We have
released beta firmware that would resolve occasional disassociation after long
period of operation which requires either power cycle or software reset the
unit in order to re-associate. Internally, we have added watch-dog feature to
monitor the association.
If you
have any airPointPro in Client Bridge/Repeater mode or airBridge that exhibit
the problem, we would like you to write to us offline to [EMAIL PROTECTED] so that we can send
you the firmware and the instruction to test in the
field.
Thanks
and regards,
Alex
sB Tech
Support
[EMAIL PROTECTED]
