Tony, thanks so much for your reply. I was hoping to tell you that the Canon is now printing but alas it is not. I followed each of the steps you described (no print queue, not paused, printer shows in USB device tree in System profiler) and downloaded driver 4.8.3 from Canon USA. I have tried to print using Pages and Word - both show page in preview window but when it 'prints' page comes out blank. Ugh!
On 19 April 2010 15:42, Tony Crooks <[email protected]> wrote: > On 19 Apr 2010, at 12:38, Virginia wrote: > > Has anybody else got a Canon printer that refuses to print? Mine is a > Pixma IP4000 and has worked fine in the past and still prints a test page > but now for some unknown reason will not commuicate with my Mac (OSX 10.6.3) > I suspect this has happened because of a software update. I have contacted > Canon and they suggest downloading drivers from their website, but I cannot > find a driver for 10.6.3. Any suggestions? > > > Virginia, > > Back to Basics. Are the documents you haven't been able to print sitting in > the print queue? System Prefs, Print & Fax, Open Print Queue. Make sure that > the print queue hasn't been paused - green button should have legend 'Pause > Printer'. > > If the print queue for your printer is OK, is the printer showing as a > device in System Profiler, USB, USB Device Tree? > > Did you instal the recent Canon print drivers update via the Apple Software > Update process as this might have deleted support for your printer? > According to Canon there isn't a Snow Leopard print driver but I'd have > thought the most recent Canon driver should work - 4.8.3 but you need to get > it from the Canon USA web site as that for Europe is only version 4.19 > dating from 2006. > > I've had an iP3000 printing with Snow Leopard with version 4.8.3 so it > should work for you to I'd have thought, but Canon isn't good on software. > > Regards, > > Tony > -- > Tony Crooks > <mailto: [email protected]> > 53 Mendip Avenue > Eastbourne > BN23 8HP > > Mob: 07590508079 > Tel: 01323-460789 > > > > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To post to this group, send an email to [email protected]. > To unsubscribe from this group, send email to > [email protected] <smug%[email protected]>. > For more options, visit this group at > http://groups.google.com/group/smug?hl=en-GB. > > -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To post to this group, send an email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/smug?hl=en-GB.
