We certainly seem to have had no more drop-outs due to the WiFi since setting the unit to WPA2 (non-Auto). We still have the odd hour or two down due to some unidentified "network" issue but that's another story.
Thank you to all of you who have made comments. I will try and plumb the depths of those Virgin forum notes. A On 16 September 2012 09:37, Andrew Tett <[email protected]> wrote: > Thank you for your help, Toby... > > I have set it to WPA2 and will see what happens. > > Andrew > > > On 14 September 2012 20:43, Toby Leighton <[email protected]> wrote: > >> The WEP setting is the oldest, weakest security standard and is nearly >> depreciated and shouldn't be used. The WPA/Enterprise setting needs to >> have a second device such as a server to deal with usernames and passwords >> which isn't suitable for most home situations. >> >> With those two out of the picture you are left with WPA2, WPA or auto - >> which will try to use WPA2 if compatible and fall back to WPA1 if it feels >> it needs to. I'd recommend setting it manually to be WPA2, and if all your >> computers connect fine then leave it at that. Most modern laptops and >> phones should be fine. If the random disconnects occur no matter which you >> choose then the problem must be somewhere else, nearby radio interference >> of some kind maybe? >> >> On 14 September 2012 08:33, Andrew Tett <[email protected]> wrote: >> >>> We have been with WM for a few years now for Internet Access only. It >>> has been a mixed bag so far, and when I 'phoned up threatening to leave >>> over what I consider to be a generally less-than-reliable service I was >>> offered an upgrade to 30Mb broadband at less money than we have been paying >>> for our existing service! >>> >>> Along with this came a new modem, a so-callled Netgear "Super Hub" >>> VMDG480. It seems to be proving a rather temperamental modem though in >>> regard to the WiFi connection. It uses WPA-2 security, and my feeling is >>> this is the issue. The odd thing is that at times of the day any of our >>> WiFi connected computers, both PC and Mac, will suddenly show as >>> disconnected. Then trying a re-connect sometimes works and then sometimes >>> not. We have not had this issue with our previous routers. Re-setting the >>> router is a common occurance now and that seems to usually make things come >>> good. >>> >>> There are other settings in the router software - currently set to >>> WPA-Auto, I could choose WPA2-PSK[AES], WPA-PSK[TKIP], WPA/WPA2 Enterprise, >>> or WEP. There is also something about a WPS Pin setting. I'm afraid that >>> I know nothing about the details about these but if one of them would be >>> more reliable and work with all our computers it might be worth >>> investigating? >>> >>> Sorry about the ignorance. I have learned what I know about computers >>> only through trial and error and this forum! Thank you for all your input! >>> >>> -- >>> You received this message because you are subscribed to the Google >>> Groups "Sussex Mac User Group" group. >>> To post to this group, send an email to [email protected]. >>> To unsubscribe from this group, send email to >>> [email protected]. >>> For more options, visit this group at >>> http://groups.google.com/group/smug?hl=en-GB. >>> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Sussex Mac User Group" group. >> To post to this group, send an email to [email protected]. >> To unsubscribe from this group, send email to >> [email protected]. >> For more options, visit this group at >> http://groups.google.com/group/smug?hl=en-GB. >> > > -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To post to this group, send an email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/smug?hl=en-GB.
