Hi Diana
If it's unable to copy (without involvement from the Mac) then it could be a
hardware error on the printer itself. Check the HP website for firmware
updates, which is the software that runs on the printer itself.
Also try opening system preferences > print & scan > right click the
white-space in the list of printers > reset printing system. It'll remove all
your printers so you'll have to re-add them, but it can clear problems.
Also try the latest HP printer drivers from the Apple and HP website, sometimes
I've needed to install both.
Regards
Sam
MacAmbulance Ltd.
Providing Affordable Mac/PC Support and Web Development
Sam Mullen ACMT
+44 (0)7747778022
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> On 3 Jun 2014, at 23:44, Diana <[email protected]> wrote:
>
> My HP Envy 5530 was working fine last a few days ago but not today. It will
> not Scan or Copy only Print. I have turned off/on multiple times,
> reinstalled software x 2, checked plug, restarted computer x 2, run Disk
> Repair and a few other things I have forgotten. It sticks with any error
> message and a whirling circle and the only way I can stop it is to turn it
> off. I have posted on HP Forum as well. Any thoughts or ideas welcome.
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