If the physical buttons aren't working then yes I'd say it's a warranty issue.
If the device is within the original warranty it shouldn't matter where you
bought it from.
Regards
Sam
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> On 4 Jun 2014, at 10:40, Diana <[email protected]> wrote:
>
> Sam,
>
> Thank you for your suggestions. I had tried them all except for downloading
> drivers from Apple website. This I have now done. Now it will not print,
> copy or scan! So I have now lost printing. Even the On/Off button has stopped
> working properly. No response from HP Forum yet. According to my research it
> is still under warranty but not sure if this still applies as I bought it on
> eBay. I cannot get hold of HP Support as I should be able to under warranty.
>
> Diana
>
>> On Tuesday, 3 June 2014 23:44:53 UTC+1, Diana wrote:
>> My HP Envy 5530 was working fine last a few days ago but not today. It will
>> not Scan or Copy only Print. I have turned off/on multiple times,
>> reinstalled software x 2, checked plug, restarted computer x 2, run Disk
>> Repair and a few other things I have forgotten. It sticks with any error
>> message and a whirling circle and the only way I can stop it is to turn it
>> off. I have posted on HP Forum as well. Any thoughts or ideas welcome.
>
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