I’d email Tim Cook listing the steps that you have already taken and with the same question as at the end of your email. I’m afraid I don’t know his email address though. Nick > On 12 Nov 2014, at 14:02, Jason Davies <[email protected]> wrote: > > bit of a rant here...my Macbook Air, under warranty, seems to have a > non-functioning mic. If it was anyone else, I would go back to the shop and > ask for a replacement/solution. > > So far with apple, I've been shunted to a chat guy -- who made a note that we > had checked everything conceivable and it was definitely a hardware error. > > So I tried to book a Genius Bar appointment somewhere in London but they're > all full. > > So I rang up and was on hold for nearly half an hour listening to > excruciating music with the occasional loud voice yelling nicely I would be > answered as soon as possible, high call volume* blah blah before I got a guy > from iOS services who was baffled as to why I was put through to him, and > offered to arrange a call-back, but it turned out there are no call-back > slots available so he suggested I book a Genius Bar appointment. > > What exactly do I have to do to return this laptop? It's under warranty, and > I bought it online from Apple... I'm tempted to just walk into the store and > demand someone deal with it but don't want to waste time being given the > run-around there too. > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send an email to [email protected]. > Visit this group at http://groups.google.com/group/smug. > For more options, visit https://groups.google.com/d/optout.
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