bit of a rant here...my Macbook Air, under warranty, seems to have a
non-functioning mic. If it was anyone else, I would go back to the shop
and ask for a replacement/solution.
So far with apple, I've been shunted to a chat guy -- who made a note
that we had checked everything conceivable and it was definitely a
hardware error.
So I tried to book a Genius Bar appointment somewhere in London but
they're all full.
So I rang up and was on hold for nearly half an hour listening to
excruciating music with the occasional loud voice yelling nicely I would
be answered as soon as possible, high call volume* blah blah before I
got a guy from iOS services who was baffled as to why I was put through
to him, and offered to arrange a call-back, but it turned out there are
no call-back slots available so he suggested I book a Genius Bar
appointment.
What exactly do I have to do to return this laptop? It's under warranty,
and I bought it online from Apple... I'm tempted to just walk into the
store and demand someone deal with it but don't want to waste time being
given the run-around there too.
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