You’d need a genius bar appointment unfortunately, and I use the word genius loosely.
Regards Sam <http://www.facebook.com/macambulance> <http://www.twitter.com/macambulance> <http://uk.linkedin.com/in/macambulance/> MacAmbulance Ltd. Providing Affordable Mac/PC Support and Web Development Sam Mullen ACMT +44 (0)7747778022 [email protected] <mailto:[email protected]> www.macambulance.co.uk <http://www.macambulance.co.uk/> MacAmbulance Ltd. is a registered company in England & Wales, registration number 8466597 This email is intended solely for the addressed recipients and may contain privileged or confidential information. If you have received this email in error please notify the sender and delete the email immediately. > On 12 Nov 2014, at 14:02, Jason Davies <[email protected]> wrote: > > bit of a rant here...my Macbook Air, under warranty, seems to have a > non-functioning mic. If it was anyone else, I would go back to the shop and > ask for a replacement/solution. > > So far with apple, I've been shunted to a chat guy -- who made a note that we > had checked everything conceivable and it was definitely a hardware error. > > So I tried to book a Genius Bar appointment somewhere in London but they're > all full. > > So I rang up and was on hold for nearly half an hour listening to > excruciating music with the occasional loud voice yelling nicely I would be > answered as soon as possible, high call volume* blah blah before I got a guy > from iOS services who was baffled as to why I was put through to him, and > offered to arrange a call-back, but it turned out there are no call-back > slots available so he suggested I book a Genius Bar appointment. > > What exactly do I have to do to return this laptop? It's under warranty, and > I bought it online from Apple... I'm tempted to just walk into the store and > demand someone deal with it but don't want to waste time being given the > run-around there too. > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To post to this group, send an email to [email protected]. > Visit this group at http://groups.google.com/group/smug. > For more options, visit https://groups.google.com/d/optout. -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send an email to [email protected]. Visit this group at http://groups.google.com/group/smug. For more options, visit https://groups.google.com/d/optout.
