I have this issue too and had Apple phone me yesterday. In my case, for reasons lost in the mists of time, (but verified by my own archived emails) I asked Apple to cancel my purchase of Pages 4 in 2011. Because of a recent policy change by Apple they no longer allow free updates to apps that have been refunded. The upshot of this is that my version of Pages is now frozen at 5.5.3 and the only way I can get 5.6 is to buy it from the Mac App Store.
Oddly, I was able to update Numbers to 3.6 on the same iMac. It probably makes sense but I don’t know what I did back in 2011. Maybe I had to buy both and purposely bought Numbers and accidentally bought Pages and then got a refund on the latter but updates have been allowed on the latter until now. Cheers, Stephen "If we're okay with Saudi Arabia's record of beheading, stoning, flogging and crucifixion, what EXACTLY is it that we don't like about ISIS?” - Joanne Harris, Author > On 20 Oct 2015, at 21:54, Phil Tomlinson <[email protected]> > wrote: > > The App store tells me that I have an update available for Pages, but when I > try to download it I get the message "This update is not available for this > apple id because it was bought by a different user or the item was refunded > or cancelled." The only explanantion I can think of is that perhaps my wife > or sons (who each have their own User accounts on this iMac) purchased Pages > originally. Noneof them can remember doing this (and it is unlikely that they > did) What can I do? -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send an email to [email protected]. Visit this group at http://groups.google.com/group/smug. For more options, visit https://groups.google.com/d/optout.
