Dear Smuggers,

I have not been able to install the last 2 updates on my iPhone 5S, so it's 
currently 9.3.4.

I have tried to restore it in iTunes, but every time I try to back up, I get 
the message that it can't be backed up because the backup was corrupt or not 
compatible. It tells me to delete the backup, but when I've searched in 
Settings, I can only see the backup for my iPad.  

I've tried the other things suggested by Apple - turning my Macbook and iPhone 
on and off and my MacBook software is up to date. Should I just reset my 
iPhone? (I'm a wimp about doing this). 

Best wishes 


Sent from my iPad

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