Amazing - that fixed it, thanks Sam!
Classic programmers at work; obviously aware that the system is sufficiently
fragile that it can get screwed up, can't figure out how to make it robust, so
put it in a very subtle, easy-if-you-know-it command to unscrew it...
thanks very much
Ben
On 21/05/2021 13:19, Sam - MacAmbulance wrote:
Try System Preferences > Print & Scanner > right-click the whitespace in the
printer list > Reset Printing System
See if that helps
*_*
Regards
Sam Mullen
+44 (0)7747778022 <tel://+447747778022>
[email protected] <mailto:[email protected]>
www.macambulance.com <http://www.macambulance.com>
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On 21 May 2021, at 12:49, Derek Cross <[email protected]
<mailto:[email protected]>> wrote:
Have you tried printing via Acrobat (rather than Preview)?
Cheers,
Derek
On 21 May 2021, at 10:13, Ben Rubinstein <[email protected]
<mailto:[email protected]>> wrote:
On my 2012 MacBook Pro running 10.14.6, I normally have a bunch of printers
set up - my home printer, the printer at my office (remember offices?),
other printers that have been seen occasionally.
Yesterday I went to print a PDF, for the first time in a week or two, and
Preview hung - spinning pizza. It was a complex PDF, so I thought the
problem might be with Preview; force quit, tried again. Same result. This
time I left it much longer and eventually it announced that there were no
printers set up, would I like to add one?
So I tried to add a printer, and there was another long display of spinning
pizza, and eventually it offered me the printer I have connected. I tried
to add that, another long delay, until it informed that "can't install the
software because it is not currently available from the software update
server". I know this isn't true, because I can install it on another computer.
I tried again, exactly the same; I restarted the computer, tried again,
exactly the same.
My best guess is that some printer configuration files somewhere are
corrupted, and this is why I've not only lost my previous printer setups,
but am unable to add new ones.
AFAIK I haven't installed any updates since I last printed (although I have
restarted the MBP at least once since then).
Does anyone know where I should start, in order to debug this?
TIA,
Ben
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