Several things.
1. For some reason, I've seen stories where resetting network
connections was enough for this kind of thing. It should be in the list
of possible Erase options. You should try all the other options there
(eg Reset settings) before wiping the phone.
2. If you go ahead and erase the phone IF YOU HAVE ANY AUTHENTICATOR
APPS or banking apps please make sure you disconnect those first. I lost
access to gmail for literally years because I didn't do this and the
only authenticator was wiped but they still thought it worked so kept
sending me to it (nice loop there). This was only solved when a friend
in tech had a word with another friend to look out for my attempt to get
back into my account.
3. If you have a computer available to do this, it keeps more data
intact (I confess to being a bit vague about what, exactly) if you
encrypt the backup via iTunes or Finder (depending on your OS). It's
also much quicker moving the data via USB *and* you're correct about the
5 gig limit which is almost certainly not going to be enough.
Good luck;)
On 30 Jul 2021, at 10:59, 'Paul R Owen' via Sussex Mac User Group wrote:
I backup my iPhone to iCloud using my Apple ID, automatically, every
day. If you don’t have a backup I suggest you need one.
Do an extra backup, wipe the iPhone and then you can do a restore from
the backup.
Settings> (Your name, at top)> iCloud> iCloud Backup> move the toggle
to on and select “Back Up Now”
I think the basic Apple ID iCloud account is free for the first 5GB of
storage. If I’m wrong I’m sure someone will correct me.
Good luck,
Paul Owen
On 30 Jul 2021, at 09:27, 'ARMS' via Sussex Mac User Group
<[email protected]> wrote:
Hi, My partners phone has started to not take calls and not notify
her of missed calls. She has of course taken the scientific route of
powering off and on, to no avail.
I seem to remember seeing a post once about resetting the phone
without destroying all the personal information. Any suggestions
would be appreciated.
Thanks Andy
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Cheers,
Jason
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