Thanks for the response, I will get her to try the various resets and if all else fails a backup, reset to factory, then restore. Before that however we will contact the provider, Three, as I and a couple of people I know have had trouble with that network provider, so there may be a problem there. As always its so great to be a member of this group and the support one gets. Cheers Andy
On Friday, 30 July 2021 at 12:29:29 UTC+2 [email protected] wrote: > Several things. > > 1. > > For some reason, I've seen stories where resetting network connections > was enough for this kind of thing. It should be in the list of possible > Erase options. You should try all the other options there (eg Reset > settings) before wiping the phone. > 2. > > If you go ahead and erase the phone IF YOU HAVE ANY AUTHENTICATOR APPS > or banking apps please make sure you disconnect those first. I lost access > to gmail for literally years because I didn't do this and the only > authenticator was wiped but they still thought it worked so kept sending > me > to it (nice loop there). This was only solved when a friend in tech had a > word with another friend to look out for my attempt to get back into my > account. > 3. > > If you have a computer available to do this, it keeps more data intact > (I confess to being a bit vague about what, exactly) if you encrypt the > backup via iTunes or Finder (depending on your OS). It's also much quicker > moving the data via USB *and* you're correct about the 5 gig limit > which is almost certainly not going to be enough. > > Good luck;) > > On 30 Jul 2021, at 10:59, 'Paul R Owen' via Sussex Mac User Group wrote: > > I backup my iPhone to iCloud using my Apple ID, automatically, every day. > If you don’t have a backup I suggest you need one. > > Do an extra backup, wipe the iPhone and then you can do a restore from the > backup. > > Settings> (Your name, at top)> iCloud> iCloud Backup> move the toggle to > on and select “Back Up Now” > > I think the basic Apple ID iCloud account is free for the first 5GB of > storage. If I’m wrong I’m sure someone will correct me. > > Good luck, > > Paul Owen > > On 30 Jul 2021, at 09:27, 'ARMS' via Sussex Mac User Group < > [email protected]> wrote: > > Hi, My partners phone has started to not take calls and not notify her of > missed calls. She has of course taken the scientific route of powering off > and on, to no avail. > I seem to remember seeing a post once about resetting the phone without > destroying all the personal information. Any suggestions would be > appreciated. > Thanks Andy > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > To view this discussion on the web, visit > https://groups.google.com/d/msgid/smug/1962472d-3d06-4397-abe3-c131b7a207adn%40googlegroups.com > > <https://groups.google.com/d/msgid/smug/1962472d-3d06-4397-abe3-c131b7a207adn%40googlegroups.com?utm_medium=email&utm_source=footer> > . > > > -- > You received this message because you are subscribed to the Google Groups > "Sussex Mac User Group" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > > To view this discussion on the web, visit > https://groups.google.com/d/msgid/smug/974971BB-D552-45F1-8949-90C86EC9DB53%40mac.com > > <https://groups.google.com/d/msgid/smug/974971BB-D552-45F1-8949-90C86EC9DB53%40mac.com?utm_medium=email&utm_source=footer> > . > > Cheers, > > Jason > -- You received this message because you are subscribed to the Google Groups "Sussex Mac User Group" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To view this discussion on the web, visit https://groups.google.com/d/msgid/smug/eda55541-157b-4f81-9288-a7542b2933cbn%40googlegroups.com.
