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From: Message Sniffer Community [mailto:sniffer@sortmonster.com] On Behalf
Of e...@protologic.com
Sent: Thursday, June 27, 2013 3:18 PM
To: Message Sniffer Community
Subject: [sniffer] Re: Slow processing times, errors

 

We were experiencing this several days ago and couldn't find a fix that
worked or worked for long. We uninstalled SNF and reinstalled and have not
detected a problem since. I will check the logs and report back if I see
anything intermittent.




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On 2013-06-27, at 2:06 PM, Matt wrote:

> Pete,
> 
> I've had many recent incidences where, as it turns out, SNFclient.exe
takes 30 to 90 seconds to respond to every message with a result code
(normally less than a second), and as a result backs up processing.
Restarting the Sniffer service seems to do the trick, but I only tested that
for the first time today after figuring this out.
> 
> I believe the events are triggered by updates, but I'm not sure as of yet.
Updates subsequent to the slow down do not appear to fix the situation, so
it seems to be resident in the service. When this happens, my
SNFclient.exe.err log fill up with lines like this:
> 
> 20130627155608, arg1=F:\\proc\work\D6063018a00002550.smd : Could Not
Connect!
> 
> At the same time, my Sniffer logs start showing frequent "ERROR_MSG_FILE"
results on about 1/8th of the messages.
> 
> I'm currently using the service version 3.0.2-E3.0.17. It's not entirely
clear to me what the most current one is.
> 
> Any suggestions as to the cause or solution?
> 
> Thanks,
> 
> Matt
> 
> 
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