Hi Tim, >From what u have mentioned, this issue could be from ICE, Ref Model or even >your machine or MR setup. If this is causing you a lot of problem, you can produce a small file (includes your ICE and Ref Model) and reproduce the steps. I would then be able to pass it to the Dev for investigation.
Let me know if u need the help. Regards, Chris Chia QA Analyst / ICE, FaceRobot and General Specialist, Autodesk Media and Entertainment From: [email protected] [mailto:[email protected]] On Behalf Of Tim Crowson Sent: Thursday, April 26, 2012 10:25 AM To: [email protected] Subject: Re: Never a dull moment in MR land: 'FATAL: mental ray has encountered a fatal error condition...' Hi Chris, I'm afraid there's not a lot to go on. I'll try to see if I can notice a pattern. Also, the automated reporting system popped up twice and I sent reports in both times. - This is with build 10.5.98.0 on Windows 7 64 - It has happened 4 times in the last 48 hours. - It's not always the same scene file, but it is always with the same referenced models (which do include ICE instances and strands, non of which are animated) - all crashes occurred at the end of a frame (specifically switching to the next pass), when multiple single-frames passes were selected and I ran "render selected passes" - 1 other crash (which resulted in a no explicit error, but just a 'failed to save' dialog) occurred in a blank scene, when launching Firefox from the taskbar. I only mention this because of what Matt said about web services... in case that sheds any light. - In the case of the "Fatal Mental Ray error", 3/4 crashes occurred while Firefox was in focus, with the render in the background. The 4th happened without any browser or evident web client running. XSI was the only 'app' running. Again, I know that's not very specific. I'll see what else I can determine if it happens again. -Tim C. On 4/25/2012 7:26 PM, Chris Chia wrote: Hi Tim, Is your crash specific to a particular working file? What are the steps to reproduce the crash? What version of SI are you using? Regards, Chris Softimage QA Analyst On 26 Apr, 2012, at 4:14 AM, "Tim Crowson" <[email protected]<mailto:[email protected]><mailto:[email protected]><mailto:[email protected]>> wrote: I just had the same exact crash again, with no web browser or email client running. FWIW. -Tim On 4/25/2012 1:58 PM, Matt Lind wrote: This isn't a mental ray specific issue. I have had the same instability when using netview or Internet Explorer for general use while writing scripts and other basic tasks. There's some kind of conflict going on between the Softimage core and web services on your computer. Matt From: [email protected]<mailto:[email protected]><mailto:[email protected]><mailto:[email protected]> [mailto:[email protected]] On Behalf Of Tim Crowson Sent: Wednesday, April 25, 2012 9:56 AM To: [email protected]<mailto:[email protected]><mailto:[email protected]><mailto:[email protected]> Subject: Never a dull moment in MR land: 'FATAL: mental ray has encountered a fatal error condition...' I'm rendering a frame locally, which renders fine as long as XSI is front and center. But on occasion, if I have gmail up and am checking messages while rendering in the background, I'll get the following error... 'FATAL: mental ray has encountered a fatal error condition. It has been disabled for the rest of this XSI session. Please save your work and contact Softimage support' To which I must add... 'They were forced to eat Robin's minstrels, and there was great rejoicing... yay....' Any idea why this might happen? It's happened twice in the last 24 hours, and the only common condition seems to be that I've got Firefox up on top checking my email. And don't tell me switch to Arnold. We already know that. -- Tim Crowson Lead CG Artist <mime-attachment.gif> Magnetic Dreams Animation Studio, Inc. 2525 Lebanon Pike, Building C. Nashville, TN 37214 Ph 615.885.6801 | Fax 615.889.4768 | www.magneticdreams.com<http://www.magneticdreams.com><http://www.magneticdreams.com><http://www.magneticdreams.com> [email protected]<mailto:[email protected]><mailto:[email protected]><mailto:[email protected]> -- --
<<attachment: winmail.dat>>
