" if I WAS under support."
On Thu, May 15, 2014 at 4:17 PM, Greg Punchatz <g...@janimation.com> wrote: > Yes, as long as I have owned my own cut of softimage / suit I have been > able to run older versions. I have had to do this as Janimation has not > upgraded in a bit. > > I once had an issue where a machine died and a license had lapsed, I got a > new license , and I could not run older software. I contacted someone in > support and I was told I could get a license that ran older software if I > was not under support... I got support and a lic that could run older > versions. > > > > > On Thu, May 15, 2014 at 4:04 PM, Maurice Patel <maurice.pa...@autodesk.com > > wrote: > >> I think we might be talking about different things. I am not really a >> licensing expert. Are you saying you can use more than one version of your >> current license? >> maurice >> >> Maurice Patel >> Autodesk : Tél: 514 954-7134 >> >> From: softimage-boun...@listproc.autodesk.com [mailto: >> softimage-boun...@listproc.autodesk.com] On Behalf Of Greg Punchatz >> Sent: Thursday, May 15, 2014 4:52 PM >> To: softimage@listproc.autodesk.com >> Subject: Re: MayaSoft - previous versions >> >> Maurice, >> >> What you and AD simply don't get, are that projects are never over... >> The client reserves the right to say "hey I need that tomorrow". >> >> We have always been able to use more than one version of Softimage in >> practice... I don't understand the rational behind this detail at all. >> >> >> >> >> >> On Thu, May 15, 2014 at 2:51 PM, Maurice Patel < >> maurice.pa...@autodesk.com<mailto:maurice.pa...@autodesk.com>> wrote: >> Hi Matt, >> >> I understand it is frustrating but you can continue to use 7.5. It is >> obviously the right thing you need to do for your production. I would not >> recommend trying to switch that pipeline now. Once the project is over is >> the best time to evaluate changing. With software that many versions back - >> you would have to repurchase whether it was Maya, 3ds Max or Softimage. >> This is no different we don't have upgrade paths for such old versions . >> However this is why I recommend talking to a Sales person. We have been >> pretty proactive at trying to find solutions where we can. >> >> Maurice >> >> Maurice Patel >> Autodesk : Tél: 514 954-7134<tel:514%20954-7134> >> >> -----Original Message----- >> From: softimage-boun...@listproc.autodesk.com<mailto: >> softimage-boun...@listproc.autodesk.com> [mailto: >> softimage-boun...@listproc.autodesk.com<mailto: >> softimage-boun...@listproc.autodesk.com>] On Behalf Of Matt Lind >> Sent: Thursday, May 15, 2014 2:44 PM >> To: softimage@listproc.autodesk.com<mailto: >> softimage@listproc.autodesk.com> >> Subject: RE: MayaSoft - previous versions >> >> So let me get this straight. >> >> We have been developing a project for 9+ years starting in April 2005 >> using XSI v3.5. As you can imagine, that's a ton of content. Unlike most >> film/video projects which finish in 36 months or less and can sweep >> problems under the rug thereafter, our product will ship next month and >> will need to be maintained for many years while still needing access to >> data we created as much as 9 years ago. >> >> We have tried to upgrade annually, but were stuck on Softimage 7.5 for >> nearly 5 years because Autodesk could not produce a functional release of >> Softimage void of major showstoppers we could upgrade to until 2013 SP1 was >> released - even then we had to work around some issues to make the jump. >> But because of changes to the real time shader API and other behavioral >> changes/regressions, we cannot open many of our scenes from 7.5 in 2013 SP1 >> or else they will break. But instead of allowing us access to a version of >> the software to keep our production going, you're telling us we have to >> purchase more licenses to work around a problem you guys created and forced >> upon us? >> >> I don't think that's fair or reasonable. >> >> Matt >> >> >> >> >> -----Original Message----- >> From: softimage-boun...@listproc.autodesk.com<mailto: >> softimage-boun...@listproc.autodesk.com> [mailto: >> softimage-boun...@listproc.autodesk.com<mailto: >> softimage-boun...@listproc.autodesk.com>] On Behalf Of Maurice Patel >> Sent: Thursday, May 15, 2014 7:42 AM >> To: softimage@listproc.autodesk.com<mailto: >> softimage@listproc.autodesk.com> >> Subject: RE: MayaSoft - previous versions >> >> Hi Leoung, >> No you can only have one version per license. Subscription entitles you >> to choose whether that is the latest version (2015) or any one of three >> versions prior (2012, 2013, 2014) as long as you have usage rights to that >> version. You cannot have multiple versions installed concurrently you must >> choose only one version. Usage rights require that you have actually >> purchased and used those prior versions. So for example if a new customer >> purchases software from Autodesk for the first time (with Subscription) >> they will have not have any prior versions to access. A year later a new >> release comes out and they upgrade. They will now have 1 prior version >> they can access. A year later two and so on. >> >> Prior versions were created so that companies/users could try out new >> versions without having to upgrade their pipeline (which might be >> disruptive to an ongoing production). They could upgrade licenses for >> testing and then switch them back to their production version when needed. >> >> Please note that we are creating a special exception for Softimage >> customers who migrate to Maya or 3ds Max whereby they will inherit prior >> version access for those products if they had them for Softimage. >> >> More than three years back are not supported. Exceptions can be >> negotiated with Sales in very special cases and typically only for large >> installations. It is not really feasible for Autodesk to keep supporting >> every version of every software they ever delivered, and the costs if we >> did so would be huge - and would make the software unnecessarily expensive >> to the end user. >> >> If you absolutely must have access to 7.5 and still want access to our >> latest software the best solution is not to upgrade your license but to >> keep it and buy a new license of the Maya with Softimage bundle. That way >> you can continue forward with new releases and whenever you want to still >> fire up 7.5. Technically though your 7.5 license is permanent the agreement >> is contractual >> >> maurice >> >> Maurice Patel >> Autodesk : Tél: 514 954-7134 >> >> >> -----Original Message----- >> From: softimage-boun...@listproc.autodesk.com<mailto: >> softimage-boun...@listproc.autodesk.com> [mailto: >> softimage-boun...@listproc.autodesk.com<mailto: >> softimage-boun...@listproc.autodesk.com>] On Behalf Of Leoung O'Young >> Sent: Wednesday, May 14, 2014 6:24 PM >> To: softimage@listproc.autodesk.com<mailto: >> softimage@listproc.autodesk.com> >> Subject: Re: MayaSoft - previous versions >> >> Hi Maurice, >> >> Just want to be sure I gt this right, I can have versions of Softimage >> 2015 all the way back to 7.5 running on the same computer if need be? >> >> Thanks, >> Leoung >> >> On 14/05/2014 3:32 PM, Maurice Patel wrote: >> > Hi Matt, >> > Any 7.5 license you have should continue to work indefinitely and if >> you need to migrate it to a new computer we so support that capability >> (through our customer support group). If you need to guarantee access to >> 7.5 your best bet is to keep some licenses. Your Subscription contract only >> provides access to the last three versions prior to the current release >> (i.e. 2014, 2013 and 2012). However, technically we can issue any license >> we have ever issued (but not licenses for versions that were issued by >> Avid). We only do that in exceptional cases and this is almost certainly >> something you would need to work out with Sales first. It is rather rare >> that we have to do this because, for software that old, you pretty much >> have to purchase a new license anyway (from a price perspective).- So why >> not keep your old one? You could instead purchase Maya with Softimage 2015 >> and keep Softimage 7.5. This would avoid a lot of hassle because, as per >> the usage agreement for prior versions, you cannot have concurrent versions >> of the same software running which would mean un-installing, re-installing >> software each time you switch versions. This is all managed on a trust >> basis. Since all licenses are permanent ones, there is nothing stopping you >> from doing this other than that the subscription contract stipulates that >> you do not. Prior versions were really created as a means for Subscription >> customers to maintain pipelines on 'recent' older versions and manage >> pipeline upgrades over a three year window and not as a means of accessing >> any software release we have ever developed. >> > Maurice >> > >> > Maurice Patel >> > Autodesk : Tél: 514 954-7134 >> > >> > From: softimage-boun...@listproc.autodesk.com<mailto: >> softimage-boun...@listproc.autodesk.com> >> > [mailto:softimage-boun...@listproc.autodesk.com<mailto: >> softimage-boun...@listproc.autodesk.com>] On Behalf Of Matt >> > Lind >> > Sent: Wednesday, May 14, 2014 1:41 PM >> > To: softimage@listproc.autodesk.com<mailto: >> softimage@listproc.autodesk.com> >> > Subject: RE: MayaSoft - previous versions >> > >> > Hello Maurice, >> > >> > Is there a limit how far back the license server will go in terms of >> supporting older versions of Softimage? We currently use 2013 SP1, but >> prior to that we were using Softimage 7.5 and still need to occasionally >> jump into 7.5 to exhume old data which have dependencies specific to 7.5 >> (we have a ton of 7.5 data). >> > >> > >> > Matt >> > >> > >> > >> > >> > From: softimage-boun...@listproc.autodesk.com<mailto: >> softimage-boun...@listproc.autodesk.com> >> > [mailto:softimage-boun...@listproc.autodesk.com<mailto: >> softimage-boun...@listproc.autodesk.com>] On Behalf Of Maurice >> > Patel >> > Sent: Wednesday, May 14, 2014 9:49 AM >> > To: softimage@listproc.autodesk.com<mailto: >> softimage@listproc.autodesk.com> >> > Subject: RE: MayaSoft - previous versions >> > >> > Hi everyone, >> > There appears to be some database glitches in our back end systems >> > that are causing the problems like the case of Leendert. The ops team >> > is trying to resolve this. This is a bit like bug fixing - we need to >> > find and identify the problem fix it so the problem does not reoccur. >> > We are sorry if this is taking a bit longer than expected. If you >> > migrate you ARE entitled to prior versions of Softimage as part of >> > your Subscription. We just need to iron out some kinks so please bear >> > with us maurice >> > >> > Maurice Patel >> > Autodesk : Tél: 514 954-7134<tel:514%20954-7134> >> > >> > From: >> > softimage-boun...@listproc.autodesk.com<mailto: >> softimage-boun...@listproc.autodesk.com><mailto:softimage-bounces@listp >> <mailto:softimage-bounces@listp> >> > roc.autodesk.com<http://roc.autodesk.com>> [mailto: >> softimage-boun...@listproc.autodesk.com<mailto: >> softimage-boun...@listproc.autodesk.com>] On >> > Behalf Of Leoung O'Young >> > Sent: Wednesday, May 14, 2014 12:38 PM >> > To: >> > softimage@listproc.autodesk.com<mailto:softimage@listproc.autodesk.com >> ><mailto:softimage@listproc.autodesk.com<mailto: >> softimage@listproc.autodesk.com> >> > > >> > Subject: Re: MayaSoft - previous versions >> > >> > I e-mailed Maurice Patel directly a few days ago regarding Softimage >> > Maya license transfer, he suggest we should be able to use Softimage >> 2015 license and previous version access through the Subs center. >> > Although I haven't gone through this process myself, too busy with >> other things. >> > >> > Leoung >> > >> > On 14/05/2014 12:04 PM, Ciaran Moloney wrote: >> > Any chance you're trying to start 2014 while you already have 2015 open? >> > >> > On Wed, May 14, 2014 at 4:17 PM, Leendert A. Hartog <hirazib...@live.nl >> <mailto:hirazib...@live.nl><mailto:hirazib...@live.nl<mailto: >> hirazib...@live.nl>>> wrote: >> > After a long struggle with the subscription center my new "Maya with >> Softimage" license finally arrived today. So "happy, happy, joy, joy" (Ren >> and Stimpy style). But there seems to be one downside to this, which those >> of you still planning this "transition" might want to know about. The new >> license apparently strips you of your previous versions usage rights, i.e. >> I wasn't able to run Softimage 2014 on this new license, whereas this was >> still possible with my recent Softimage 2015 license. It's possible that >> this has been mentioned before and/or this purely a mistake I am making, if >> so, I'm truly sorry for the additional noise, but I thought it was a fact >> worth noting. Personally I can probably live without the previous versions >> usage rights, but I doubt everybody on this list can quite as easily. If >> this, however, is simply me doing something stupidly wrong, please tell me, >> so I can hunt for the mistake at my end. >> > >> > Greetz >> > Leendert >> > >> > -- >> > >> > Leendert A. Hartog AKA Hirazi Blue >> > Administrator NOT the owner of >> > si-community.com<http://si-community.com><http://si-community.com> >> > >> > >> >> >> >> >> >> >
