Hi, Request #10090 logged on 27th July has status "awaiting assignment to a helpdesk operator"
Any chance of getting it assigned please? Kind Regards ____________________________________________________________________ Rob "Computers let you make more mistakes faster, than any invention in Human History... With the possible exception of Tequila..." On Tue, Aug 4, 2009 at 03:53, Larry Hendricks <[email protected]> wrote: > > Hello Ara, > > Spanning Tools for Mac and Spanning Sync are two separate products. > One doesn't require or rely on the other. However, anyone that syncs > their data to other devices and servers knows (or should know) that a) > small problems in one data store can propagate to others and soon > become big problems and b) often the cause of such problems is the > sync software itself. It's for this reason that we offer a $5 discount > on Spanning Tools for Mac to Spanning Sync customers. > > Just to clarify: the recommendations of Spanning Tools for Mac aren't > specific to Spanning Sync at all. For example, the warning that some > events start before 1970 is due to older Palm phones not being able to > deal with such events. > > Regardless of Spanning Tools for Mac, it sounds like you're having > some issues with Spanning Sync. We'd like to help. If you haven't > already, could you contact us at [email protected]? > > Thanks > -- > Larry Hendricks > [email protected] > http://spanningsync.com > > > On Aug 3, 6:38 pm, Ara <[email protected]> wrote: > > I see that Spanning Sync Tools are out of beta and now cost $9.99 for > > Spanning Sync subscribers. I'm a little peeved by this cost for the > > following reason. Spanning Sync should sync my google contacts and > > mac address book, even if I don't enter my data exactly as the > > Spanning Sync developers want. Unfortunately, there are contacts > > entered into address book that don't sync at all to google and vice > > versa. So Spanning Sync Tools "clean up" my address book (i.e., > > format entries into a way that works for Spanning Sync developers) to > > sync those contacts. That functionality is fundamental to a > > synchronization because without it, all my contacts don't sync. If > > all my contacts don't sync with Spanning Sync, the onus is on them to > > fix it either inherently with Spanning Sync or by giving a tool like > > Spanning Sync Tools to fix the problem. > > > > In other words, if Spanning Sync worked properly without Tools, then > > charge for the extra program. But Spanning Sync doesn't work properly > > for me without Tools, and even leaves out some contacts from syncing > > even when Tools says all my contacts are ok. (Yes, I've submitted > > troubleshooting reports, and the only response I got was to use > > Tools). > > > > I don't mean to be abrasive or ramble; in many ways, Spanning Sync is > > very good. But charging for extra software to make the original > > software work almost properly isn't right. > > > > -Ara > > > --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Spanning Sync" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/spanningsync?hl=en -~----------~----~----~----~------~----~------~--~---
