Spanning Sync is still down completely for me, and has been for hours. They haven't bothered to post a single word about this on the forum or the blog. The web page is still all about selling the product. How dare they solicit new customers while their service is down indefinitely?
The Spanning Sync people have failed completely by lying to customers about the duration of downtime and not posting the truth about the downtime to their site. I'm investigating alternative products and will certainly be advising friends to avoid Spanning Sync. I can't find a link for support, so all I can do is post here and hope (foolishly) they actually read this. Given how much the site conceals support (if they have support at all) I assume they aren't interested in hearing about customer problems. They want your money and then they want you to go away. On Aug 24, 4:05 pm, Damian <[email protected]> wrote: > edit: it's working again, but I still think you could be doing a > better job of keeping Spanning Sync status current and posted > somewhere. Thanks. > > On Aug 24, 7:04 pm, Damian <[email protected]> wrote: > > > For the past hour or two, I've been getting the message "Spanning Sync > > is down for system maintenance. Please try again in a few minutes." > > > Firstly, it's been quite longer than a few minutes at this point. > > > Secondly, isn't informing us about outages part of the point of having > > a blog and a web forum? I don't think users should have to post here > > to find out what's up. If you don't want it on the regular blog, you > > should have a "status" page. I think this has been brought up before. > > > Thirdly, if this is unscheduled that's one thing (but see #2 above), > > and if it IS a planned outage I'd dare say a workday afternoon in US > > time zones is a pretty bad choice of time. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Spanning Sync" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/spanningsync?hl=en -~----------~----~----~----~------~----~------~--~---
