Seconded. I really don't consider Twitter a legitimate channel for information. If need be, perhaps pipe that feed into a page linked to blog.spanningsync.com
On Aug 25, 9:28 am, Jay Cohen <[email protected]> wrote: > i'm not on twitter and have no plans to be. when something goes > wrong, they come to the main site or these forums. > > aside from that, you need to fix the popup that says "Spanning Sync is > down for system maintenance. Please try again in a few minutes." > > yesterday i was working in Apple Aperture in full screen mode, and > each time that popped up, it knocked me out of full screen mode. The > outage was bad enough. Don't make it worse by screwing up people's > workflow. > > On Aug 24, 9:09 pm, Charlie Wood <[email protected]> wrote: > > > > > Apologies for the downtime--it wasn't planned, and as you can imagine, > > we were working feverishly to get things working again. > > > For up-to-the-minute status updates, I suggest you follow us on > > Twitter (http://twitter.com/spanningsync), where I did post a notice. > > However, I agree that I could have done a better job communicating > > what was going on with the service, and will be creating a plan to do > > so in the future. > > > The system is now back up and working more smoothly than ever. (The > > downtime was due to a database optimization that should have been > > transparent to users but obviously wasn't.) > > > Again, apologies for the inconvenience, and thanks for caring. > > > Regards, > > Charlie > > > On Aug 24, 8:13 pm, sictransit <[email protected]> wrote: > > > > Spanning Sync is still down completely for me, and has been for > > > hours. They haven't bothered to post a single word about this on the > > > forum or the blog. The web page is still all about selling the > > > product. How dare they solicit new customers while their service is > > > down indefinitely? > > > > The Spanning Sync people have failed completely by lying to customers > > > about the duration of downtime and not posting the truth about the > > > downtime to their site. I'm investigating alternative products and > > > will certainly be advising friends to avoid Spanning Sync. > > > > I can't find a link for support, so all I can do is post here and hope > > > (foolishly) they actually read this. Given how much the site conceals > > > support (if they have support at all) I assume they aren't interested > > > in hearing about customer problems. They want your money and then > > > they want you to go away. > > > > On Aug 24, 4:05 pm, Damian <[email protected]> wrote: > > > > > edit: it's working again, but I still think you could be doing a > > > > better job of keeping Spanning Sync status current and posted > > > > somewhere. Thanks. > > > > > On Aug 24, 7:04 pm, Damian <[email protected]> wrote: > > > > > > For the past hour or two, I've been getting the message "Spanning Sync > > > > > is down for system maintenance. Please try again in a few minutes." > > > > > > Firstly, it's been quite longer than a few minutes at this point. > > > > > > Secondly, isn't informing us about outages part of the point of having > > > > > a blog and a web forum? I don't think users should have to post here > > > > > to find out what's up. If you don't want it on the regular blog, you > > > > > should have a "status" page. I think this has been brought up before. > > > > > > Thirdly, if this is unscheduled that's one thing (but see #2 above), > > > > > and if it IS a planned outage I'd dare say a workday afternoon in US > > > > > time zones is a pretty bad choice of time. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Spanning Sync" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/spanningsync?hl=en -~----------~----~----~----~------~----~------~--~---
