Apologies for the downtime--it wasn't planned, and as you can imagine, we were working feverishly to get things working again.
For up-to-the-minute status updates, I suggest you follow us on Twitter (http://twitter.com/spanningsync), where I did post a notice. However, I agree that I could have done a better job communicating what was going on with the service, and will be creating a plan to do so in the future. The system is now back up and working more smoothly than ever. (The downtime was due to a database optimization that should have been transparent to users but obviously wasn't.) Again, apologies for the inconvenience, and thanks for caring. Regards, Charlie On Aug 24, 8:13 pm, sictransit <[email protected]> wrote: > Spanning Sync is still down completely for me, and has been for > hours. They haven't bothered to post a single word about this on the > forum or the blog. The web page is still all about selling the > product. How dare they solicit new customers while their service is > down indefinitely? > > The Spanning Sync people have failed completely by lying to customers > about the duration of downtime and not posting the truth about the > downtime to their site. I'm investigating alternative products and > will certainly be advising friends to avoid Spanning Sync. > > I can't find a link for support, so all I can do is post here and hope > (foolishly) they actually read this. Given how much the site conceals > support (if they have support at all) I assume they aren't interested > in hearing about customer problems. They want your money and then > they want you to go away. > > On Aug 24, 4:05 pm, Damian <[email protected]> wrote: > > > > > edit: it's working again, but I still think you could be doing a > > better job of keeping Spanning Sync status current and posted > > somewhere. Thanks. > > > On Aug 24, 7:04 pm, Damian <[email protected]> wrote: > > > > For the past hour or two, I've been getting the message "Spanning Sync > > > is down for system maintenance. Please try again in a few minutes." > > > > Firstly, it's been quite longer than a few minutes at this point. > > > > Secondly, isn't informing us about outages part of the point of having > > > a blog and a web forum? I don't think users should have to post here > > > to find out what's up. If you don't want it on the regular blog, you > > > should have a "status" page. I think this has been brought up before. > > > > Thirdly, if this is unscheduled that's one thing (but see #2 above), > > > and if it IS a planned outage I'd dare say a workday afternoon in US > > > time zones is a pretty bad choice of time. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Spanning Sync" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/spanningsync?hl=en -~----------~----~----~----~------~----~------~--~---
