i'm not on twitter and have no plans to be. when something goes wrong, they come to the main site or these forums.
aside from that, you need to fix the popup that says "Spanning Sync is down for system maintenance. Please try again in a few minutes." yesterday i was working in Apple Aperture in full screen mode, and each time that popped up, it knocked me out of full screen mode. The outage was bad enough. Don't make it worse by screwing up people's workflow. On Aug 24, 9:09 pm, Charlie Wood <[email protected]> wrote: > Apologies for the downtime--it wasn't planned, and as you can imagine, > we were working feverishly to get things working again. > > For up-to-the-minute status updates, I suggest you follow us on > Twitter (http://twitter.com/spanningsync), where I did post a notice. > However, I agree that I could have done a better job communicating > what was going on with the service, and will be creating a plan to do > so in the future. > > The system is now back up and working more smoothly than ever. (The > downtime was due to a database optimization that should have been > transparent to users but obviously wasn't.) > > Again, apologies for the inconvenience, and thanks for caring. > > Regards, > Charlie > > On Aug 24, 8:13 pm, sictransit <[email protected]> wrote: > > > > > Spanning Sync is still down completely for me, and has been for > > hours. They haven't bothered to post a single word about this on the > > forum or the blog. The web page is still all about selling the > > product. How dare they solicit new customers while their service is > > down indefinitely? > > > The Spanning Sync people have failed completely by lying to customers > > about the duration of downtime and not posting the truth about the > > downtime to their site. I'm investigating alternative products and > > will certainly be advising friends to avoid Spanning Sync. > > > I can't find a link for support, so all I can do is post here and hope > > (foolishly) they actually read this. Given how much the site conceals > > support (if they have support at all) I assume they aren't interested > > in hearing about customer problems. They want your money and then > > they want you to go away. > > > On Aug 24, 4:05 pm, Damian <[email protected]> wrote: > > > > edit: it's working again, but I still think you could be doing a > > > better job of keeping Spanning Sync status current and posted > > > somewhere. Thanks. > > > > On Aug 24, 7:04 pm, Damian <[email protected]> wrote: > > > > > For the past hour or two, I've been getting the message "Spanning Sync > > > > is down for system maintenance. Please try again in a few minutes." > > > > > Firstly, it's been quite longer than a few minutes at this point. > > > > > Secondly, isn't informing us about outages part of the point of having > > > > a blog and a web forum? I don't think users should have to post here > > > > to find out what's up. If you don't want it on the regular blog, you > > > > should have a "status" page. I think this has been brought up before. > > > > > Thirdly, if this is unscheduled that's one thing (but see #2 above), > > > > and if it IS a planned outage I'd dare say a workday afternoon in US > > > > time zones is a pretty bad choice of time. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Spanning Sync" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/spanningsync?hl=en -~----------~----~----~----~------~----~------~--~---
