Hi Cheryl, Did you perform a "Start Over" from the 'Advanced' tab in Spanning Sync? If so, and you're experiencing the same behavior, please create and send us a troubleshooting report (Advanced-> Create Report). You can email that report to [email protected].
Thanks, Byron --- Byron Shaheen [email protected] http://spanningsync.com On Aug 7, 8:47 pm, Cheryl Jantzen <[email protected]> wrote: > Hello Byron, > > I am still not able to 'select' Entourage to sync. When I do another window > pops up to give me the option to sync both ways, etc and I click 'ok' and > Entourage then is deselected. This is a new problem within the last week or > so. > > Please help me. Entourage IS my email/calendar/contacts database. > > Thanks! > > Cheryl > > On 8/5/11 5:02 PM, "byron.shaheen" <[email protected]> wrote: > > > > > > > > > Hi Cheryl, > > > Every so often Entourage deletes its existing calendar and creates a > > new one with the same name and same events. We don't know why > > Entourage does this or what operation in Entourage triggers it, but it > > causes the calendar ID to change, which in turn causes Spanning Sync > > to lose the calendar pairing. That explains why you would notice it > > randomly deselected, but it shouldn't be immediately after selecting > > it in the Spanning Sync preference pane. I'd suggest performing a > > "Start Over" from the 'Advanced' tab in Spanning Sync. > > > Thanks, > > > Byron > > > --- > > Byron Shaheen > > [email protected] > >http://spanningsync.com > > > On Aug 5, 5:38 pm, Cheryl Jantzen <[email protected]> wrote: > >> When I go to preferences and select Entourage for syncing, a window > >> pops up and I click OK, and then it goes back to the screen and > >> Entourage is deselected. why? Entourage is my main calendar. What used > >> to happen is Entourage used to stay selected for syncing but randomly > >> I'd go check my preferences and it would be deselected. Again, > >> Entourage is my main calendar. Please help! -- You received this message because you are subscribed to the Google Groups "Spanning Sync" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/spanningsync?hl=en.
