My apologies Byron. That is working now. Thanks!
On 8/8/11 12:06 PM, "byron.shaheen" <[email protected]> wrote: > Hi Cheryl, > > Did you perform a "Start Over" from the 'Advanced' tab in Spanning > Sync? If so, and you're experiencing the same behavior, please create > and send us a troubleshooting report (Advanced-> Create Report). You > can email that report to [email protected]. > > Thanks, > > Byron > > --- > Byron Shaheen > [email protected] > http://spanningsync.com > > > > > On Aug 7, 8:47 pm, Cheryl Jantzen <[email protected]> wrote: >> Hello Byron, >> >> I am still not able to 'select' Entourage to sync. When I do another window >> pops up to give me the option to sync both ways, etc and I click 'ok' and >> Entourage then is deselected. This is a new problem within the last week or >> so. >> >> Please help me. Entourage IS my email/calendar/contacts database. >> >> Thanks! >> >> Cheryl >> >> On 8/5/11 5:02 PM, "byron.shaheen" <[email protected]> wrote: >> >> >> >> >> >> >> >>> Hi Cheryl, >> >>> Every so often Entourage deletes its existing calendar and creates a >>> new one with the same name and same events. We don't know why >>> Entourage does this or what operation in Entourage triggers it, but it >>> causes the calendar ID to change, which in turn causes Spanning Sync >>> to lose the calendar pairing. That explains why you would notice it >>> randomly deselected, but it shouldn't be immediately after selecting >>> it in the Spanning Sync preference pane. I'd suggest performing a >>> "Start Over" from the 'Advanced' tab in Spanning Sync. >> >>> Thanks, >> >>> Byron >> >>> --- >>> Byron Shaheen >>> [email protected] >>> http://spanningsync.com >> >>> On Aug 5, 5:38 pm, Cheryl Jantzen <[email protected]> wrote: >>>> When I go to preferences and select Entourage for syncing, a window >>>> pops up and I click OK, and then it goes back to the screen and >>>> Entourage is deselected. why? Entourage is my main calendar. What used >>>> to happen is Entourage used to stay selected for syncing but randomly >>>> I'd go check my preferences and it would be deselected. Again, >>>> Entourage is my main calendar. Please help! -- You received this message because you are subscribed to the Google Groups "Spanning Sync" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/spanningsync?hl=en.
