Great!
-Byron --- Byron Shaheen [email protected] http://spanningsync.com On Aug 8, 2:09 pm, Cheryl Jantzen <[email protected]> wrote: > My apologies Byron. That is working now. Thanks! > > On 8/8/11 12:06 PM, "byron.shaheen" <[email protected]> wrote: > > > > > > > > > Hi Cheryl, > > > Did you perform a "Start Over" from the 'Advanced' tab in Spanning > > Sync? If so, and you're experiencing the same behavior, please create > > and send us a troubleshooting report (Advanced-> Create Report). You > > can email that report to [email protected]. > > > Thanks, > > > Byron > > > --- > > Byron Shaheen > > [email protected] > >http://spanningsync.com > > > On Aug 7, 8:47 pm, Cheryl Jantzen <[email protected]> wrote: > >> Hello Byron, > > >> I am still not able to 'select' Entourage to sync. When I do another window > >> pops up to give me the option to sync both ways, etc and I click 'ok' and > >> Entourage then is deselected. This is a new problem within the last week or > >> so. > > >> Please help me. Entourage IS my email/calendar/contacts database. > > >> Thanks! > > >> Cheryl > > >> On 8/5/11 5:02 PM, "byron.shaheen" <[email protected]> wrote: > > >>> Hi Cheryl, > > >>> Every so often Entourage deletes its existing calendar and creates a > >>> new one with the same name and same events. We don't know why > >>> Entourage does this or what operation in Entourage triggers it, but it > >>> causes the calendar ID to change, which in turn causes Spanning Sync > >>> to lose the calendar pairing. That explains why you would notice it > >>> randomly deselected, but it shouldn't be immediately after selecting > >>> it in the Spanning Sync preference pane. I'd suggest performing a > >>> "Start Over" from the 'Advanced' tab in Spanning Sync. > > >>> Thanks, > > >>> Byron > > >>> --- > >>> Byron Shaheen > >>> [email protected] > >>>http://spanningsync.com > > >>> On Aug 5, 5:38 pm, Cheryl Jantzen <[email protected]> wrote: > >>>> When I go to preferences and select Entourage for syncing, a window > >>>> pops up and I click OK, and then it goes back to the screen and > >>>> Entourage is deselected. why? Entourage is my main calendar. What used > >>>> to happen is Entourage used to stay selected for syncing but randomly > >>>> I'd go check my preferences and it would be deselected. Again, > >>>> Entourage is my main calendar. Please help! -- You received this message because you are subscribed to the Google Groups "Spanning Sync" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/spanningsync?hl=en.
