On Saturday, July 12, 2003, at 01:27 AM, Gregg Gorrie wrote:
on 7/11/03 7:55 PM, Alan Kim at [EMAIL PROTECTED] wrote:
Phillip Meza wrote:
Yeah, an APC 250 something or other, I remember the client having the
unit
thinking it was a "backup" device for saving data, sold a bill of
goods, fried
her Rev. 2 iMac and she bought a eMac to replace it. Phillip
------
Difficult to understand what really happened..... I just don't get it. Sure hope mine doesn't do the same.
Just jumping in the middle here, but UPS devices are designed to provide
backup power in the case of power outages, so that you can quickly save the
data your currently working on and then shut down. Most of the modern ones
come with software that will do it automatically (via USB) and the shut the
computer down safely.
However, the other primary function that they serve is to give voltage
stabilization. If your electrical supply falls below 110V, the backup
battery kicks in to bring the voltage back up to standard level. If the
voltage spikes (ie due to a nearby lightening strike) the unit will clamp
the voltage down to a nominal level.
The only things I could see here that would cause the problem your client
claims is:
1) Some huge voltage spike got through that the APC didn't catch.
2) The APC device became defective and somehow put an unusually large voltage into the equipment.
In either case, APC has a policy to replace not only their UPS unit, but
also any equipment that was damaged while connected to the unit. Tell her to
contact them.
<http://www.apcc.com/support/service/equipment_protection_policy.cfm>
-- Gregg
Hi Gregg, I followed up this "conversation" with Alan Kim off list but yes to answer your question... Your point #1"Voltage Spike" she in fact had a "wall receptacle issue" I was aware of and suggested an Electrician, but this was never done.
I was not able to followup with her she took her iMac to a local Mac reseller, and they stated the iMac was done! She bought a new eMac on the spot (she had a dissertation to complete) I think she panicked.
Phillip
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