Yesterday, I wrote:
Rob wrote:
As a customer of Norton you should be able to file a false positive
report and hopefully get it resolved.
I did, here:
<https://submit.symantec.com/false_positive/>
I did have to specify which program and version was alerting.
They promised a response within 48 hours.
Sure enough, they just wrote back (after 12 hours) to say they'd cleared
the file and would remove its detection from their products. Then they said:
"This message (including any attachments) is intended only for the use
of the individual or entity to which it is addressed ... any use,
dissemination, distribution, or copying of this communication is
strictly prohibited."
<whisper>So don't tell anyone you heard this from me.</whisper>
They also offered a link for software developers to submit their
products for whitelisting, but I'm not sure if I'm allowed to disclose
that confidential information. ;-)
--
War doesn't determine who's right, just who's left.
--
Paul B. Gallagher
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