Yeah, I could switch to a better AV product if one exists, but I get
Norton for free for having an overpriced account with Comcast.
I've had Norton miss some detections, and had to use Spybot S&D for
removal. I've always liked Spybot S&D, and it's free.
Rob wrote:
Paul B. Gallagher <[email protected]> wrote:
Yesterday, I wrote:
Rob wrote:
As a customer of Norton you should be able to file a false positive
report and hopefully get it resolved.
I did, here:
<https://submit.symantec.com/false_positive/>
I did have to specify which program and version was alerting.
They promised a response within 48 hours.
Sure enough, they just wrote back (after 12 hours) to say they'd cleared
the file and would remove its detection from their products. Then they said:
"This message (including any attachments) is intended only for the use
of the individual or entity to which it is addressed ... any use,
dissemination, distribution, or copying of this communication is
strictly prohibited."
<whisper>So don't tell anyone you heard this from me.</whisper>
They also offered a link for software developers to submit their
products for whitelisting, but I'm not sure if I'm allowed to disclose
that confidential information. ;-)
The Mozilla developers have tried to do that many times and it has
not worked. That is why you had the problem.
Apparently the Norton people have put a too broad virus definition in
their database and it triggers with every Mozilla release. When you
report a false positive they don't sit back and think "what causes this
and how can we modify the signature" but they just put in a whitelisting
entry that exactly matches (the signature of) the file you submit.
Next time a new Mozilla release ships, the file is slightly different
but still matches the broad virus pattern, and the same will happen.
Ad infinitum. The only way you can get rid of this is by switching to
a better anti-virus product.
_______________________________________________
support-seamonkey mailing list
[email protected]
https://lists.mozilla.org/listinfo/support-seamonkey
