Daniel wrote:
On 07/07/14 04:30, Larry S. wrote:
WaltS48 wrote:
On 06/21/2014 04:58 PM, Larry S. wrote:
Some time ago my credit union started a process whereby I could deposit
checks into my account by scanning (which was good, since I live 500
miles away).
Worked great for a year and a half (over two dozen checks). Then along
came SM 2.26. Ever since then the scanning process fails. Here's the
procedure (a bit simplified):
--Call up the deposit s/w; it starts.
--Answer questions about the account and the check.
--Place check on scanner.
--Click on "Scan front of check".
And that where it ends. Scanning never starts.
Prior to SM 2.26, scanning proceeded, then verification, then receipt.
So, the question is what changed with SM 2.26 that could cause this?
The scanner and scanning s/w didn't change. The scanner is Canon MG
5320
and meets all the requirements for the process. Of course, it involves
s/w so the support people say "we don't work with that particular
scanner", but they did for a year and a half. (Oh, yes, the scanner
works perfectly for any other purpose.)
Sorry for the long story. Any ideas will be greatly appreciated.
Larry S.
User agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101
Firefox/29.0 SeaMonkey/2.26.1 (just updated)
Have you tried SeaMonkey in safe mode?
[Safe Mode - MozillaZine Knowledge
Base](http://kb.mozillazine.org/Safe_Mode)
Thank you, Walt, for the suggestion. I finally got a check to deposit,
so I could try safe mode. Unfortunately, the result is the same. When
it's time to scan, nothing happens. (For other applications, the scanner
works just fine.)
Guess I won't solve it. Out of ideas and suggestions, in a situation
where it worked perfectly for a year and a half, then suddenly won't any
more. Sigh...
Larry S.
Larry, have you tried downloading/installing an old version of SM (one
where you *know* it did work!!) and see if you are still able to do it
using that set-up where you knew that you could??
Have you added/removed any add-ons which might have effected things??
This might determine if it's a change in SM or a change at your bank!!
Daniel, thank you for your suggestions. No, I haven't tried to d/l an
older version of SM, partly because I try to keep up to date for
security reasons. Think I might try it.
In that regard, can I have two version of SM on my machine at the same
time? If so, I could use the older one for this single purpose and
thereby minimize security concerns.
No, I've made no changes in add-ons. The bank claims that they've made
no changes on their end. The scanner (hardware and s/w) support people
claim no changes there. Very perplexing!
Larry S.
_______________________________________________
support-seamonkey mailing list
[email protected]
https://lists.mozilla.org/listinfo/support-seamonkey
