Paul wrote:
Larry S. wrote:
Some time ago my credit union started a process whereby I could
deposit checks into my account by scanning (which was good, since I
live 500 miles away).
Worked great for a year and a half (over two dozen checks). Then along
came SM 2.26. Ever since then the scanning process fails. Here's the
procedure (a bit simplified):
--Call up the deposit s/w; it starts.
--Answer questions about the account and the check.
--Place check on scanner.
--Click on "Scan front of check".
And that where it ends. Scanning never starts.
Prior to SM 2.26, scanning proceeded, then verification, then receipt.
So, the question is what changed with SM 2.26 that could cause this?
The scanner and scanning s/w didn't change. The scanner is Canon MG
5320 and meets all the requirements for the process. Of course, it
involves s/w so the support people say "we don't work with that
particular scanner", but they did for a year and a half. (Oh, yes, the
scanner works perfectly for any other purpose.)
Sorry for the long story. Any ideas will be greatly appreciated.
Larry S.
User agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0)
Gecko/20100101 Firefox/29.0 SeaMonkey/2.26.1 (just updated)
Perhaps something got overwritten or corrupted.
Have you reinstalled the scanning and check software?
Yes, didn't help.
Larry S.
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