Frog wrote:
Any message sent my way that includes an attachment is being
deleted before it arrives on my computer. All messages that do not have
an attachment are arriving okay. Here is what I'm looking at in the way
of my computer system/set-up:
I am using a desktop computer.
I am using Windows 10 Home
1 have 400 GB of Ram
My ISP is AOL.
My browser is SeaMonkey version 2.49.3
I also employ an application names MailWasher Pro, version 7.11.0
My computer virus scan software is WebRoot Secure Anywhere version
9,0,20,31
Yesterday, I had my daughter send me a message with an attachment---I
never saw her message (either in my SeaMonkey mail or in MailWasher).
I next saw a message (with an attachment)in MailWasher from a source
that was identified by me as a Friend. I next washed the rest of my
mail and downloaded the good items to my computer. The message with the
attachment did not appear in my SeaMonkey Inbox. I could not find a
trace of this message in the MailWasher Recycle Folder or in an AOL
located files.
I then observed another message in MailWasher that had an attachment. I
decided to not take any action in MailWasher relative to this
message...I simply went to SeaMonkey and downloaded my messages (wanted
and unwanted) from my SeaMonkey application. The message that had an
attachment was not in my download.
This loss of messages, ones having attachments, has been going on for
some time. I have gone through MailWasher from one end to the other
searching for a reason for these deletions. I sent a message to AOL and
they have not responded.
This problem started about the same time that I installed SeaMonkey
version 2.49.3...about the time that I upgraded MailWasher from Free to
Pro...and about the time that my Windows 10 software was updated with a
major upgrade.
I'm looking for help with finding a solution for this problem.
Thanks in advance for any help sent my way.
Frog
Additional Information
I continued my search today for the reason why wanted messages with
attachments were not arriving in my SeaMonkey mail. Interestingly, I
found some of these messages were sent to my never used AOL browser as
trash. This information indicates to me that my virus scan software is
not deleting these messages...that software at AOL is not deleting these
messages...and now I believe my lost message problem is located either
in SeaMonkey or MailWasher.
I continue to need help with this problem.
Frog
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