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On 07/09/18 5:00 PM, Frog wrote:
Frog
wrote:
Any message sent my way that includes
an attachment is being deleted before it arrives on my computer.
All messages that do not have an attachment are arriving okay.
Here is what I'm looking at in the way of my computer
system/set-up:
I am using a desktop computer.
I am using Windows 10 Home
1 have 400 GB of Ram
My ISP is AOL.
My browser is SeaMonkey version 2.49.3
I also employ an application names MailWasher Pro, version
7.11.0
My computer virus scan software is WebRoot Secure Anywhere
version 9,0,20,31
Yesterday, I had my daughter send me a message with an
attachment---I never saw her message (either in my SeaMonkey
mail or in MailWasher).
I next saw a message (with an attachment)in MailWasher from a
source that was identified by me as a Friend. I next washed the
rest of my mail and downloaded the good items to my computer.
The message with the attachment did not appear in my SeaMonkey
Inbox. I could not find a trace of this message in the
MailWasher Recycle Folder or in an AOL located files.
I then observed another message in MailWasher that had an
attachment. I decided to not take any action in MailWasher
relative to this message...I simply went to SeaMonkey and
downloaded my messages (wanted and unwanted) from my SeaMonkey
application. The message that had an attachment was not in my
download.
This loss of messages, ones having attachments, has been going
on for some time. I have gone through MailWasher from one end
to the other searching for a reason for these deletions. I sent
a message to AOL and they have not responded.
This problem started about the same time that I installed
SeaMonkey version 2.49.3...about the time that I upgraded
MailWasher from Free to Pro...and about the time that my Windows
10 software was updated with a major upgrade.
I'm looking for help with finding a solution for this problem.
Thanks in advance for any help sent my way.
Frog
Additional Information
I continued my search today for the reason why wanted messages
with attachments were not arriving in my SeaMonkey mail.
Interestingly, I found some of these messages were sent to my
never used AOL browser as trash. This information indicates to me
that my virus scan software is not deleting these messages...that
software at AOL is not deleting these messages...and now I believe
my lost message problem is located either in SeaMonkey or
MailWasher.
I continue to need help with this problem.
Frog
Disable 'First Alert' in
Mailwasher if you're using it.
--
"This is America! You can't make a horse
testify against himself!" Mister Ed
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