Ray_Net wrote:
Frog wrote on 09-07-18 23:00:
Frog wrote:
Any message sent my way that includes an attachment is being
deleted before it arrives on my computer. All messages that do not
have an attachment are arriving okay. Here is what I'm looking at in
the way of my computer system/set-up:
I am using a desktop computer.
I am using Windows 10 Home
1 have 400 GB of Ram
My ISP is AOL.
My browser is SeaMonkey version 2.49.3
I also employ an application names MailWasher Pro, version 7.11.0
My computer virus scan software is WebRoot Secure Anywhere version
9,0,20,31
Yesterday, I had my daughter send me a message with an attachment---I
never saw her message (either in my SeaMonkey mail or in MailWasher).
I next saw a message (with an attachment)in MailWasher from a source
that was identified by me as a Friend. I next washed the rest of my
mail and downloaded the good items to my computer. The message with
the attachment did not appear in my SeaMonkey Inbox. I could not
find a trace of this message in the MailWasher Recycle Folder or in
an AOL located files.
I then observed another message in MailWasher that had an
attachment. I decided to not take any action in MailWasher relative
to this message...I simply went to SeaMonkey and downloaded my
messages (wanted and unwanted) from my SeaMonkey application. The
message that had an attachment was not in my download.
This loss of messages, ones having attachments, has been going on for
some time. I have gone through MailWasher from one end to the other
searching for a reason for these deletions. I sent a message to AOL
and they have not responded.
This problem started about the same time that I installed SeaMonkey
version 2.49.3...about the time that I upgraded MailWasher from Free
to Pro...and about the time that my Windows 10 software was updated
with a major upgrade.
I'm looking for help with finding a solution for this problem.
Thanks in advance for any help sent my way.
Frog
Additional Information
I continued my search today for the reason why wanted messages with
attachments were not arriving in my SeaMonkey mail. Interestingly, I
found some of these messages were sent to my never used AOL browser as
trash. This information indicates to me that my virus scan software
is not deleting these messages...that software at AOL is not deleting
these messages...and now I believe my lost message problem is located
either in SeaMonkey or MailWasher.
I continue to need help with this problem.
Frog
You may try uninstalling MailWasher ...
I think...I hope the solution to my problem has been found. I contacted
AOL about my situation...mainly I asked if a filter was placed on my
mail. Here is what they said...
Please note that these situations often occur when an email filter is
preventing all incoming emails from reaching the Inbox folder. These
filters are usually changed when an AOL account was hacked or compromised.
To resolve this, we have reset the server settings associated to your
account that may have been changed if your account was compromised and
you should be receiving emails normally from now on. Please sign out and
back in for the changes to take full effect.
So far, with fingers crossed, I am once again receiving incoming
messages with attachments in my inbox. I know of no hacking or
compromise of my account...or that any filter was ever placed on my account.
Thanks for the suggestions.
Frog
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