Annamarie wrote:
Hello,
I am new to using the Sea Monkey browser and email system. I have been trying to
log into one of our accounts and to log in, I must verify the account.
When I do so, the companies email never comes through to me. I receive other
emails from them, such as, "How to update your username", "Password reset" etc.
However, when it comes to the email with the verification code, it never comes
through. I called their CS team and they advised that these 3 emails need to be
on a whitelist.
Thank you for contacting us.To ensure proper delivery of the verification code
to login please add the following email addresses to your white
list:<mailto:[email protected]>
[email protected] <mailto:[email protected]>
[email protected] <mailto:[email protected]>
[email protected] <mailto:[email protected]>
Please if you are able to assist in getting this taken care of... I would
greatly appreciate it. Where do I find the whitelist and how can I add these
emails to it?
THIS IS URGENT PLEASE HELP AS SOON AS YOU ARE ABLE.
Thank you,
Anna Marie
My guess is that either your anti-virus is blocking the email or something
that you have added to SM is blocking the emails.
I would try first turning off the anti-virus and then trying to log in.
If that does not work then start SM in safe mode:
http://kb.mozillazine.org/Safe_Mode
From the above website: "Help -> Restart with Add-ons disabled..."
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