On 13/10/2016 02:24, Dave Warren wrote: > More importantly, nearly every case I've seen where an active community > of technically inclined helpers assist novice users moves from a mailing > list to a forum, many/most of the helpers don't go with it, leaving the > forums a barren wasteland of users begging for help and receiving > nothing, while the technical users often follow dozens of lists and > can't be bothered with terrible, slow and different forum interfaces.
This. Community fragmentation is always a risk when changing the underlying technical infrastructure for the community. > For those who don't understand the difference in interface, and the > importance of consistency, sit down with a maillist power user [...] > and > if those answering go away, so ends it all. All of the above is my experience too. -- Mark Rousell
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