Hi Matthias, I will forward your message to this customer - maybe you can clear this direct with him. As far as I know he's on vacation at the moment and he has nothing to do with wine or so .... maybe there was a second case? ... Anyway (the reason why this answer sent via swinog): I think grabbing switch-passwords from a customers inbox or mail-queue is never good practics under any circumstances. Switch has a good support-desk with very helpful people and we always got transparent solutions on this way - also in urgent cases.
greetings nh ----- Original Message ----- From: "Matthias Hertzog" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Friday, October 03, 2003 12:27 AM Subject: Re: [swinog] Domain grabbing: nextra.ch > Hello Nik! > > I cannot remember the domain name at the moment, but we had a very unlucky > case during the migration of the nextra services. I can clearly remember > that case because of the very rude language used by the ex-nextra customer. > I think, it was wine dealer or something like that. > > We've informed all ex nextra customers about the planned shutdown of the old > infrastructure. This happened ONE YEAR after all customers have been > "gekündigt" by T-Systems. In the case metioned above, a person from the > company mailed to me: "plesae do everything you can to avoid a service > interruption". Unfortunatly, the person had no passwords for the domain, but > i was able to clearly identify him to be in position to give such orders. > > To prevent mail losses, we've ordered the nic.ch password and "grabbed" it > in our inbound mailserver queue before it got bounced due to "unkonwn user". > Afterwards, we've changed the TEC-C and modified the DNS after transferring > the zonefiles to dns1.mhs.ch and dns2.mhs.ch. > > After this, another person of the same company changed the switch data to > the old nextra servers. I've changed back and so on. I wanted to prevent any > mail losses, changed the password at switch and infromed ALL involved > persons by mail. Noone replied, even after re-sending my mails a few times. > > Some time after, one of the two persons sent me a mail with informations, > how he want to arrange his hosting. Minutes later, i've sent the new switch > password to that person. Since that, i've heard nothing from that company. > > mhs did NEVER changed the holder informations of a customers domain. One can > say, that grabbing the password was illegal. I would not disagree in normal > cases. In this case, i was acting on behalf of the customer, so, for me, > that's okay. Maybe some lawyers in here can give more informations on that. > > However, mhs did NOT: > > - stolen the domain nextra.ch > - stolen any domain of any ex-nextra customer. > > Best wishes, > Matthias > > BTW: Nextra (Schweiz) AG made the mistake to register some domains for > customers as Holder=Nextra instead of Holder=Customer. We've figured that > out, assured correct payment of the domains and requested several holder > changes to the real holder. (Holder=Customer). I think, this fair and > correct, the customers loved that service from mhs. Some of them subscribed > for hosting services from our company, some of them did not. All's well with > that. > > M.H. > > > M.H. > ----- Original Message ----- > From: "Nik Hug" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Thursday, October 02, 2003 1:17 PM > Subject: Re: [swinog] Domain grabbing: nextra.ch > > > > > Since I got bounces from @nextra.ch, I thought of checking this domain > > > at nic.ch, and surprise surprise: > > > > > > http://www.switch.ch/id/search-domain.html?dom_id=nextra.ch > > > > > > > A customer (had a hosting contract with nextra for his domain) told me > some > > week ago that mhs changed his switch password without any notice nor > > permission. The dns-change wasn't made with a "sammelantrag" from switch. > As > > I saw, mhs made a reqeust to get a "lost password" for this domain at > switch > > and then grabbed the switch mail from the customers inbox .... not very > > nice from my point of view. > > > > greetings > > > > nik > > > > > > > > > > ---------------------------------------------- > > [EMAIL PROTECTED] Maillist-Archive: > > http://www.mail-archive.com/swinog%40swinog.ch/ > > > > > > > > > ---------------------------------------------- > [EMAIL PROTECTED] Maillist-Archive: > http://www.mail-archive.com/swinog%40swinog.ch/ > ---------------------------------------------- [EMAIL PROTECTED] Maillist-Archive: http://www.mail-archive.com/swinog%40swinog.ch/
