Hi Nik Normally, i fully agree with you, but sometimes you get people on the phone who are eiter not willing and/or not able to talk with switch themself. Such practices are not normal here. We make such "W�rg" only if the customer is asking us to do so. Normally, we don't need to do so. In this particular case, the switch helpdesk was not available, all this happened out of the business hours. It was very urgent since the old infrastructure was in prcess of being shut down and moved to St.Gallen. It was 100% the customer's fault, at the moment when all this happened, he wasw out of contract with T-Systems for more than a year and has not paid any cent to T-Systems and/or mhs. However, mhs tried to avoid any service interruption. Some customers are not willing that an ISP helps them. Strange but true.
You are free to forward my mail to the customer. Since there is no longer any connection between your customer any mhs, i see no sense in disussing it all again, but no problem with that at all. For me, that case is closed, but i have nothing to hide. Best wishes, Matthias ----- Original Message ----- From: "Nik Hug" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Friday, October 03, 2003 12:47 AM Subject: Re: [swinog] Domain grabbing: nextra.ch Hi Matthias, I will forward your message to this customer - maybe you can clear this direct with him. As far as I know he's on vacation at the moment and he has nothing to do with wine or so .... maybe there was a second case? ... Anyway (the reason why this answer sent via swinog): I think grabbing switch-passwords from a customers inbox or mail-queue is never good practics under any circumstances. Switch has a good support-desk with very helpful people and we always got transparent solutions on this way - also in urgent cases. greetings nh ----- Original Message ----- From: "Matthias Hertzog" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Friday, October 03, 2003 12:27 AM Subject: Re: [swinog] Domain grabbing: nextra.ch > Hello Nik! > > I cannot remember the domain name at the moment, but we had a very unlucky > case during the migration of the nextra services. I can clearly remember > that case because of the very rude language used by the ex-nextra customer. > I think, it was wine dealer or something like that. > > We've informed all ex nextra customers about the planned shutdown of the old > infrastructure. This happened ONE YEAR after all customers have been > "gek�ndigt" by T-Systems. In the case metioned above, a person from the > company mailed to me: "plesae do everything you can to avoid a service > interruption". Unfortunatly, the person had no passwords for the domain, but > i was able to clearly identify him to be in position to give such orders. > > To prevent mail losses, we've ordered the nic.ch password and "grabbed" it > in our inbound mailserver queue before it got bounced due to "unkonwn user". > Afterwards, we've changed the TEC-C and modified the DNS after transferring > the zonefiles to dns1.mhs.ch and dns2.mhs.ch. > > After this, another person of the same company changed the switch data to > the old nextra servers. I've changed back and so on. I wanted to prevent any > mail losses, changed the password at switch and infromed ALL involved > persons by mail. Noone replied, even after re-sending my mails a few times. > > Some time after, one of the two persons sent me a mail with informations, > how he want to arrange his hosting. Minutes later, i've sent the new switch > password to that person. Since that, i've heard nothing from that company. > > mhs did NEVER changed the holder informations of a customers domain. One can > say, that grabbing the password was illegal. I would not disagree in normal > cases. In this case, i was acting on behalf of the customer, so, for me, > that's okay. Maybe some lawyers in here can give more informations on that. > > However, mhs did NOT: > > - stolen the domain nextra.ch > - stolen any domain of any ex-nextra customer. > > Best wishes, > Matthias > > BTW: Nextra (Schweiz) AG made the mistake to register some domains for > customers as Holder=Nextra instead of Holder=Customer. We've figured that > out, assured correct payment of the domains and requested several holder > changes to the real holder. (Holder=Customer). I think, this fair and > correct, the customers loved that service from mhs. Some of them subscribed > for hosting services from our company, some of them did not. All's well with > that. > > M.H. > > > M.H. > ----- Original Message ----- > From: "Nik Hug" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Thursday, October 02, 2003 1:17 PM > Subject: Re: [swinog] Domain grabbing: nextra.ch > > > > > Since I got bounces from @nextra.ch, I thought of checking this domain > > > at nic.ch, and surprise surprise: > > > > > > http://www.switch.ch/id/search-domain.html?dom_id=nextra.ch > > > > > > > A customer (had a hosting contract with nextra for his domain) told me > some > > week ago that mhs changed his switch password without any notice nor > > permission. The dns-change wasn't made with a "sammelantrag" from switch. > As > > I saw, mhs made a reqeust to get a "lost password" for this domain at > switch > > and then grabbed the switch mail from the customers inbox .... not very > > nice from my point of view. > > > > greetings > > > > nik > > > > > > > > > > ---------------------------------------------- > > [EMAIL PROTECTED] Maillist-Archive: > > http://www.mail-archive.com/swinog%40swinog.ch/ > > > > > > > > > ---------------------------------------------- > [EMAIL PROTECTED] Maillist-Archive: > http://www.mail-archive.com/swinog%40swinog.ch/ > ---------------------------------------------- [EMAIL PROTECTED] Maillist-Archive: http://www.mail-archive.com/swinog%40swinog.ch/ ---------------------------------------------- [EMAIL PROTECTED] Maillist-Archive: http://www.mail-archive.com/swinog%40swinog.ch/
