I've fixed our trac installation, so that everybody can now reopen 
tickets. It was not possible because of a trac plugin we use.

Fabien

--
Fabien Potencier
Sensio CEO - symfony lead developer
sensiolabs.com | symfony-project.com | aide-de-camp.org
Tél: +33 1 40 99 80 80


Joe Kelsey wrote:
> I seem to be experiencing a very bad communication problem.
> 
> I want to contribute to fixing symfony.  The trac system seems to be
> the way to do it.
> 
> I think that the patch associated with ticket 3210 is completely and
> totally WRONG.  I am very sorry if you invested any sort of reputation
> in asserting its correctness, but I think I have very valid reasons
> for my opinion.
> 
> Now I want to modify 3210 to show that it is not in COMPLETE state.  I
> cannot find any documentation related to this TRAC system to tell me
> how to do it.  I rely completely on the buttons provided for me to
> press from the web interface, and all I can do is reply and post my
> issues there.  If you would rather that I post my replies here in this
> list I will.
> 
> If you want me to take out a contract with sensio to be able to
> interact directly with you, all you have to do is contact me and tell
> me the terms.  If symfony is really a sensio product that I have to
> pay for, please let me know.  If it is really and open-source product,
> then I will continue to post my bugs and other things here.
> 
> I really think that the overall product is very good.  I use it
> daily.  I don't know what more I need to say.
> 
> Where do I go to find information on using this TRAC thing that you
> seem to want to use?  Somewhere on the symfony site you have to but
> the help files for all of the tools you use if you want others to use
> them to help you fix bugs.
> 
> /Joe
> 
> On Apr 5, 12:02 am, Fabien POTENCIER <[EMAIL PROTECTED]
> project.com> wrote:
>> The bug IS fixed.
>>
>> The fixture file takes class names as main keys, not table names. But
>> I'm sure you already know that as it's well described in the symfony book.
>>
>> If you think there is still a bug, please open a new ticket, describe
>> the problem, attach a patch that fixes the problem with unit tests that
>> prove the patch, and prepend the ticket description with [PATCH].
>>
>> The core team read all tickets as they are created. My first reply to
>> the ticket was exactly 35 minutes after the ticket creation! And the fix
>> was commited less than 24 hours later.
>>
>> Thanks,
>> Fabien
>>
>> --
>> Fabien Potencier
>> Sensio CEO - symfony lead developer
>> sensiolabs.com | symfony-project.com | aide-de-camp.org
>> Tél: +33 1 40 99 80 80
>>
>> Joe Kelsey wrote:
>>> I have added two comments to ticket #3210 to explain how IT IS NOT
>>> FIXED!
>>> TICKET 3210 IS NOT FIXED!
>>> How do I mark it so that someone will notice and rework it?  I cannot
>>> seem to enter tickets that anyone will willing look at.  I have
>>> described several different bugs in the system and nothing seems to
>>> happen.  I think that the ticket system is fine, but it seems very
>>> difficult to get anyone to notice that new tickets appear.  If you do
>>> not want users to enter tickets, say so.  If you want ordinary users
>>> to enter tickets please explain how exactly to do it.
>>> /Joe
> > 
> 
> 


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