I've had a variety of Pearl issues and have had multiple replacements even in the last month (each with a different firmware version). My current handheld did come with the latest version, so I didn't have to install it directly. I spent nearly four (yes, four!) hours with a RIM technician yesterday, as I'm still having the same problem with vanishing messages and calls logs that 4.2.1 was supposed to correct. Although I love this device more than previous Palm and WM ones, it's still not without some significant problems. In addition to the horrific disappearing messages and calls bug, I've also found that frequently the device simply stops receiving messages altogether until I pull the battery and restart. It just acts like there aren't any new messages, even though there are. Last week, this was happening once a day. (It almost never happened with the old version).
This didn't really answer your question, though. I'm still not convinced that the silence issue has been resolved either. I've gotten in the habit of pausing before speaking, but I still get the impression the callers aren't hearing me if I speak too quickly. What amazes me is that this device has been out a year and RIM is still trying to resolve all of the issues. It seems that this must cost TMO/RIM a small fortune when you look at the amount of time they have to spend troubleshooting and ultimately sending replacement devices that don't really solve the problem. Carl On 10/1/07, Craig Miller <[EMAIL PROTECTED]> wrote: > > I finally got fed up with my Blackberry Pearl problem (well, more of an > annoyance - incoming calls are silent for several seconds where I can hear > the caller, but they can't hear me) and decided to call TMo customer > service > to try and get a replacement handset. They told me that this is a known > issue with the Pearl, but that a new software update is available that > will > fix it and directed me to install it. Well, it ended up crashing my phone > (error 543). They couldn't order a replacement tonight because the system > was down or something, but said when I call tomorrow morning, they'll be > happy to send me one. Has anyone else had the same problem with the Pearl > or installed the new Version 4.2.1.107 update? > > ~Craig > > [Non-text portions of this message have been removed] > > > [Non-text portions of this message have been removed] - - T-Mobile-US on Google Groups: http://groups.google.com/group/T-Mobile-US _ _ Yahoo! Groups Links <*> To visit your group on the web, go to: http://groups.yahoo.com/group/T-Mobile-US/ <*> Your email settings: Individual Email | Traditional <*> To change settings online go to: http://groups.yahoo.com/group/T-Mobile-US/join (Yahoo! ID required) <*> To change settings via email: mailto:[EMAIL PROTECTED] mailto:[EMAIL PROTECTED] <*> To unsubscribe from this group, send an email to: [EMAIL PROTECTED] <*> Your use of Yahoo! Groups is subject to: http://docs.yahoo.com/info/terms/
