if it still won't install use a full install cd useing narrator or nvda and arrow to custom and use the emergency removal tool that is on the cd. i don't think this option is availible with the 9.1 downloadable upgrade.

-----Original Message----- From: [email protected] via Talk
Sent: Wednesday, April 08, 2015 12:17 AM
To: Loy ; Window-Eyes Discussion List
Subject: Re: can't install WE 9.1 update on Win 8.1 Dell computer

Hi, completely remove your older version! And then try the install of the new version.thank you.

Warm Regards, Brendon Donohue

On 8 Apr 2015, at 6:15 am, Loy via Talk <[email protected]> wrote:

I installed WE 9 from CD on a new Dell 8.1 computer and then downloaded and started to install 9.1 update and I get a message that this version of WE installed on computer will not update with this update. What can I do?
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