I’m the techie friend of a user running the free Window-Eyes 9.4.0.0 (for users
of Microsoft Office) with Microsoft Office 2016.
Outlook 2016 works well with WE 9.4, with one major glitch for us:
Pressing the “Del” (delete) key on the keyboard while a message is selected in
the Inbox causes Outlook 2016 to crash immediately. The resulting dialog window
says that Outlook ”needs to be restarted”. This error is very reproducible,
even with a different keyboard; the message does not get deleted, and Outlook
crashes. Starting Outlook 2016 in Safe Mode does not have any effect. However,
if I terminate Window-Eyes 9.4 first and then press the del key on a message,
it does get deleted and no crash occurs.
I have run "Repair Office" (Quick) from Windows’ "Programs and Features”
control panel, but that didn’t help.
This seems like an incompatibility between WE 9.4, Outlook 2016 and the delete
key.
Anyone know of an alternate keyboard shortcut in Outlook for deleting a
message; control-D doesn’t work for me.
This is a newly purchased, refurbished PC with 4GB RAM and a clean install of
Windows 7 Professional, followed by an install of Microsoft Office Home and
Business 2016, followed by the free version of WE 9.4.0.0. Everything is
working well, besides this delete key problem. Windows Update is all updated,
and there haven’t been any recent changes to any Microsoft Office components.
Thanks.
— David
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