I’m the original poster of this thread. Thank you to Rod, Yusuf, Charlie and
Neville for replying. Thanks also to David Egolf from Ai Squared for his help.
The issue I reported a week ago now seems to have been fixed by following the
simple steps given by in Knowledge Base article GWKB2044: "Configuring Outlook
for Window-Eyes”.
I did not follow those steps initially, since I instead had set up Outlook 2016
with the same Outlook settings as I had on my previous Windows XP computer
running Outlook 2003 with WE 8.4.0.0. I assumed that it was OK therefore to
have the Reading Pane On, Message Preview On, and to Group messages by “From:”
as I did before.
Apparently not!
Yesterday I followed every step in GWKB2044 (including the step to first check
on the Outlook Enhance app): turned Off the Reading Pane, To-Do Bar, Message
Preview, People Pane, and Grouping; and disabled the Microsoft Outlook Social
Connector Add-in, which was enabled by default.
After making these changes, I no longer experienced a crash when using the
Delete key on a message in the Inbox, or in any other mailbox.
I didn’t try to isolate which one of those changes alone made the difference —
I’m just happy that Outlook no longer crashes!
Lesson learned: if you have any Outlook problem with Window-Eyes, you must do
the steps in GWKB2044 first before you can blame WE.
(Note to tech support: GWKB2044 was authored in 2013 for Outlook 2010/2013
specifically, and could use a few changes that pertain to 2016 as well.)
— David
> ….
>
> Outlook 2016 works well with WE 9.4, with one major glitch for us:
>
> Pressing the “Del” (delete) key on the keyboard while a message is selected
> in the Inbox causes Outlook 2016 to crash immediately. The resulting dialog
> window says that Outlook ”needs to be restarted”. This error is very
> reproducible, even with a different keyboard; the message does not get
> deleted, and Outlook crashes. Starting Outlook 2016 in Safe Mode does not
> have any effect. However, if I terminate Window-Eyes 9.4 first and then press
> the del key on a message, it does get deleted and no crash occurs.
> ….
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