Hi David, Unfortunately I've had that set up for quite some time and the problem persists. Glad it workd for you though. Yusuf
I’ve set up a FundMe account to help cover the ongoing costs of my PhD. I’d be very grateful if you’d consider donating. Thank you! https://www.gofundme.com/lhj928 Why not follow me on Twitter at: yusuf_oy Facebook: /yusuf.osman.188 -----Original Message----- From: Talk [mailto:[email protected]] On Behalf Of DH via Talk Sent: 26 May 2016 18:35 To: [email protected] Subject: Re: WE 9.4 on Windows 7: delete key on Inbox message causes Outlook 2016 to crash I’m the original poster of this thread. Thank you to Rod, Yusuf, Charlie and Neville for replying. Thanks also to David Egolf from Ai Squared for his help. The issue I reported a week ago now seems to have been fixed by following the simple steps given by in Knowledge Base article GWKB2044: "Configuring Outlook for Window-Eyes”. I did not follow those steps initially, since I instead had set up Outlook 2016 with the same Outlook settings as I had on my previous Windows XP computer running Outlook 2003 with WE 8.4.0.0. I assumed that it was OK therefore to have the Reading Pane On, Message Preview On, and to Group messages by “From:” as I did before. Apparently not! Yesterday I followed every step in GWKB2044 (including the step to first check on the Outlook Enhance app): turned Off the Reading Pane, To-Do Bar, Message Preview, People Pane, and Grouping; and disabled the Microsoft Outlook Social Connector Add-in, which was enabled by default. After making these changes, I no longer experienced a crash when using the Delete key on a message in the Inbox, or in any other mailbox. I didn’t try to isolate which one of those changes alone made the difference — I’m just happy that Outlook no longer crashes! Lesson learned: if you have any Outlook problem with Window-Eyes, you must do the steps in GWKB2044 first before you can blame WE. (Note to tech support: GWKB2044 was authored in 2013 for Outlook 2010/2013 specifically, and could use a few changes that pertain to 2016 as well.) — David > …. > > Outlook 2016 works well with WE 9.4, with one major glitch for us: > > Pressing the “Del” (delete) key on the keyboard while a message is selected > in the Inbox causes Outlook 2016 to crash immediately. The resulting dialog > window says that Outlook ”needs to be restarted”. This error is very > reproducible, even with a different keyboard; the message does not get > deleted, and Outlook crashes. Starting Outlook 2016 in Safe Mode does not > have any effect. However, if I terminate Window-Eyes 9.4 first and then press > the del key on a message, it does get deleted and no crash occurs. > …. _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/yusuf.osman%40yusufosman.org.uk. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com _______________________________________________ Any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Ai Squared. For membership options, visit http://lists.window-eyes.com/options.cgi/talk-window-eyes.com/archive%40mail-archive.com. For subscription options, visit http://lists.window-eyes.com/listinfo.cgi/talk-window-eyes.com List archives can be found at http://lists.window-eyes.com/private.cgi/talk-window-eyes.com
