Hi,
Using W10 64 bit and latest WE.
I have just converted to W10 in the past week or so but am also having a
problem when using the delete key. Sometimes when deleting a file,
regardless of size, the computer will just sit there displaying a
'progressing' message. Sometimes, the only way out is to restart WE
with the hot key or resort to a reboot.
Anyone else struck this one?
Cheers
Neville.
On 23/05/2016 7:05 PM, Yusuf Osman via Talk wrote:
I've been having exactly the same problem as David. Using Rod's method works
some of the time, however it too causes Outlook to crash several times a day.
AI Squared support are aware of this, I sent them an email last week asking if
there's been any fix yet.
Another problem which I think might be related is that whenever I try to do a
search in Outlook, that also causes a crash.
I'm using Exchange, not sure if that has any relevance to the problem.
Yusuf
-----Original Message-----
From: Talk
[mailto:[email protected]] On
Behalf Of Rod Hutton via Talk
Sent: 23 May 2016 00:49
To: 'David M Hollander' <[email protected]>; 'Window-Eyes Discussion List'
<[email protected]>
Subject: RE: WE 9.4 on Windows 7: delete key on Inbox message causes Outlook
2016 to crash
Hi David,
Pressing the Applications key, followed by the letter d, though requiring two
keystrokes, works.
Hth,
Rod
-----Original Message-----
From: Talk [mailto:[email protected]]
On Behalf Of David M Hollander via Talk
Sent: May 22, 2016 7:41 PM
To: [email protected]
Subject: WE 9.4 on Windows 7: delete key on Inbox message causes Outlook 2016
to crash
I’m the techie friend of a user running the free Window-Eyes 9.4.0.0 (for users
of Microsoft Office) with Microsoft Office 2016.
Outlook 2016 works well with WE 9.4, with one major glitch for us:
Pressing the “Del” (delete) key on the keyboard while a message is selected in
the Inbox causes Outlook 2016 to crash immediately. The resulting dialog window
says that Outlook ”needs to be restarted”. This error is very reproducible,
even with a different keyboard; the message does not get deleted, and Outlook
crashes. Starting Outlook 2016 in Safe Mode does not have any effect. However,
if I terminate Window-Eyes 9.4 first and then press the del key on a message,
it does get deleted and no crash occurs.
I have run "Repair Office" (Quick) from Windows’ "Programs and Features”
control panel, but that didn’t help.
This seems like an incompatibility between WE 9.4, Outlook 2016 and the delete
key.
Anyone know of an alternate keyboard shortcut in Outlook for deleting a
message; control-D doesn’t work for me.
This is a newly purchased, refurbished PC with 4GB RAM and a clean install of
Windows 7 Professional, followed by an install of Microsoft Office Home and
Business 2016, followed by the free version of WE 9.4.0.0. Everything is
working well, besides this delete key problem. Windows Update is all updated,
and there haven’t been any recent changes to any Microsoft Office components.
Thanks.
— David
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