Making it easier for a user to remove would also make it easier for malware
to remove it.
Andy
-----Original Message-----
From: Chris Skarstad via Talk
Sent: Wednesday, May 25, 2016 12:26 PM
To: Pamela Dominguez ; Window-Eyes Discussion List
Subject: Re: using the norton removal tool and ridding myself
ofNortoninternetsecurity
Norton is a different type of thing. I mean, just the fact
that they had to produce a special tool to remove their software shows
how bad it is. Any good software developer should make it easy for the
user to uninstall the program, and leave no traces of the program
behind, you know just in case they might just wanna change their mind
and put the program back on. Also, this captcha thing...don't even get
me started. If they're going to protect their instalation with one,
offer an alternative. i guess the people at Norton don't think blind
people can use computers independently. I shouldn't have to ask for
sighted help. Actually, the program shouldn't have even been downloaded
and installed onto my pc in the first place, but we won't go there.
On 5/25/2016 3:20 PM, Pamela Dominguez via Talk wrote:
You mean you don't have to do that anymore? I know in 98, xp and vista, I
had to make sure something was fully installed, or I couldn't uninstall
it. I didn't know things had changed. Or is it just changed when you are
using a removal tool instead of just uninstalling a program? Pam.
-----Original Message----- From: Rod Hutton via Talk
Sent: Wednesday, May 25, 2016 12:29 PM
To: 'Chris Skarstad' ; 'Window-Eyes Discussion List'
Subject: RE: using the norton removal tool and ridding myself of
Nortoninternetsecurity
Hi Chris,
My gut tells me to do a system restore back to the time just after Norton
was installed, and proceed to uninstall it then.
This wayk, you have a full installation of Norton to work with.
Another choice, if you don't like the system restore idea, is to install
Norton again from the web, again, with the goal of having a full
installation.
Of course, the removal tool should work just fine, and I've used it
myself,
since it is very powerful.
However, my advice comes from my experience of the bad old days when it
was
necessary to ensure a program was fully installed before you were able to
uninstall it successfully.
As for your Winamp playlist editor problem, I'd be happy to talk with you
via Skype or telephone, if you'd like help.
Simply write to me off list.
Best,
Rod
-----Original Message-----
From: Talk
[mailto:talk-bounces+rod_hutton=hotmail....@lists.window-eyes.com] On
Behalf
Of Chris Skarstad via Talk
Sent: May 25, 2016 11:10 AM
To: talk@lists.window-eyes.com
Subject: Re: using the norton removal tool and ridding myself of Norton
internetsecurity
Hey Chris
I have another idea that I might investigate as well. I have a sighted
friend who might be willing to do a remote session with me and he may be
able to read the captcha that way. I hate when these programs download
this
extra stuff you don't want or need. To me, it should be a hell of a lot
easier to uninstall these programs. If norton insists on having a captcha
built into their installer, it should have an audio challenge button so
that
blind people can listen, and get the job done a whole lot faster. It's
embarassing enough to ask for help, let alone having downloaded something
you didn't even need to. Outside of that, I have to say this new system is
running very nicely! Window-eyes is still not reading a few things like
some text areas, and the Winamp playlist editor still remains to be
silent,
but I have people looking into that.
Thanks!
On 5/25/2016 9:20 AM, Chris Grabowski wrote:
Hi,
Best advice is to get a set of eyes to run the Norton removal utility.
Antivirus programs do some things that prevent programs like revo
uninstaller to completely remove them. It makes sense actually. You
wouldn't want a virus to easily remove Norton.
Window-Eyes Product Support
Ai Squared
725 Airport North Office Park
Fort Wayne, IN 46825
(802) 362-3612
www.aisquared.com
-----Original Message-----
From: Talk
[mailto:talk-bounces+cgrabowski=aisquared....@lists.window-eyes.com]
On Behalf Of Chris Skarstad via Talk
Sent: Tuesday, May 24, 2016 11:29 PM
To: talk@lists.window-eyes.com
Subject: Re: using the norton removal tool and ridding myself of
Norton internetsecurity
Hi
I don't currently have the plugin but I can get it for sure. I don't
believe that would work though, because remember, Firefox has to be
running and in focus for the plugin to do its work, so I don't know if
that would do the job.
The removal tool is a separate program that you download and run
completely separate from Firefox.
On 5/24/2016 11:20 PM, Andy Baracco wrote:
Do you have Firefox? You could try using the Webvisum add on for
Firefox to help you solve the CAPTCHA.
Andy
-----Original Message----- From: Chris Skarstad via Talk
Sent: Tuesday, May 24, 2016 6:42 PM
To: talk@lists.window-eyes.com
Subject: using the norton removal tool and ridding myself of Norton
internetsecurity
Hi folks
Well, I've gotten myself in quite a bind here, and I don't quite know
what to do next. A few nights ago, I downloaded a program that had
other software bundled with it, and one of the programs was Norton
Internet security, this is of course a trial version. I didn't want
it on my system so I ran a little program I use called Revo Uninstaller.
Most times, it can remove programs and go a bit deeper and remove
some registry entries and other files left over, without being
destructive to other programs. With some programs, though, it has to
run the program's original installer. Can you guys see where this is
going? I was somehow able to get the program to uninstall from my
system, but not completely though. Unfortunately there are no
entries for it in the listing for programs and features, and after
Revo Uninstaller ran and did the best job it could, unfortunately, it
removed the entry for Norton Internet security. I looked in
c:\program files\(x86)
and found the following folders. Norton Internet security, and
Norton Installer. I looked inside the folders, especially norton
installer thinking there was a way to uninstall it from there, but no
dice. So I dit a bit of research and found out that Norton has a
removal tool. I downloaded it and ran it and agreed to the license
agreement, but when I got to the next screen, ...I was greeted with a
security check screen with a captcha that I absolutely, positively
can not solve no matter what. Does anyone have any idea about how I
can figure out how to get past this captcha in some way, or am I
going to have to rely on a pare of working eyes to get past this?
Alternatively, do you guys think it would be safe for me to delete
the 2 folders in question? I did a bit of checking and it looks as
if Norton, in its infinite wissdom has disabled Windows defender, and
there's no way to re-enable it until I can get Norton off my system.
Like I say, I never actually meant to download the program but it
came bundled with something else and I've no idea how to rid myself
of it. I don't want to do anything destructive, as this is a brand new
machine running
Windows 10. Hopefully, one of you guys will have some answers.
Thanks!
I have to say I feel kind of embarassed about this one.
Chris
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