There might not be anything you can do to solve this issue on your end. Sounds 
like you are performing the correct steps. I would recommend sending the file 
to support so they can investigate this issue further. 
Best, 
Marc

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On June 28, 2016 1:30:35 PM Larry Higgins via Talk <talk@lists.window-eyes.com> 
wrote:

> Hello,
>
> And I hope someone can give me some help with this one.
>
> I am trying to convert a .pdf file from today's House Report on Benghazi 
> using VirtualView, but when I do, it will indicate that there 15 pages, 
> then the recognition will begin, and it will only process up to page 6, 
> but then it poops out, with no evidence of having saved the file in any 
> form.
>
> I am using Windows 10 and WE 9.4 for Office. I have never had any luck 
> converting .pdf files in the past, but surely there has to be a way to 
> get this done.
>
> Any help with this one would be greatly appreciated,
>
> Larry
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